Mercedes-Benz USAReviews of mbusa.com

My 2014 E 350 broke down at 92k miles. Transmission oil got into radiator. Must be defective when purchased. Regularly serviced at their dealership who told me to call Mbenz USA to split invoice of $13k. Darrell in customer service replied my call after a week and was very very rude. Had no good explanation. Said sorry it’s bad luck.Never replied my emails. The dealership felt sorry for not getting any help from Mbenz USA.

My experience is very bad with Mercedes I have ordered a 2022 GLE AMG PACKAGE since February and received it in August I used it for 6 days I was driving the car stopped in the middle of the road and did not start I called Mercedes and they towed the carThe car was driven over heat for only 6 days and has 300 miles. The car was in warranty for a month and 25 days, during which they did not contact me about anything or tell me what the problem was. I tried to contact Mercedes us, but they were not cooperating with me, but when I received the car, there was interference in the radio and headphones The car and also when driving the car in some areas the car turns back hard and since that time I do not drive the car because I feel afraid, especially when my children are with me then I don't want the car since the problem happened but they told me they couldn't do anything

I had a vehicle with an emissions recall. It took them seven months to provide the parts and in the meantime because of the vehicle needed other major repairs. I tried to speak to several different departments which just passed me off in circles. MSB should be ashamed. Horrible vehicles and terrible service.

I purchased a maintenance for my 2017 e 300 which cost me almost $2000. My car was totaled due to flooding in a hurricane last year. I purchase the same exact e300 and tried using the maintenance I purchased again almost $2,000 spent and all Mercedes’ Benz personnel told me I lost my money because the maintenance I purchased can not be transferred to the new car. How is this professional or even fair to a faithful Mercedes’ Benz customer. I will never purchase another Mercedes’ Benz. This is literally stealing money. If this is stealing money then what do you call it?

Leased a brand new 2020 amg gtc roadster 2/2021. On the drive home got first error message and noticed busted subwoofer. After that engine lights. Then engine lights again. Then 4 (!!!) simultaneous error messages. Multiple knocking sounds. Overall, $189k car has been in the shop with 10 different issues for about 70 days. Customer service from MBUSA is truly disgusting. Ignoring multiple calls and messages and multiple emails. Asked them multiple times to take car back and they refused. Have to thru lemon process to get rid off this piece of junk. Never offered apology or any sort of mediation for the experience. How in the world they are allowed to sell products they cannot support is beyond me.

I've owned 3 Mercedes and recently own 2, a 2014 C300 and a 2008 SLK350. We have a GMC Terrain and it gets driven the most. The Mercs run great and are like new. They are garage kept. Recently it was discovered that my SLK350 had rust holes in the rear subframe making it unsafe to drive and it will not pass inspection. Research with online Mercedes sites proves that Mercedes often fixed the cars in Europe for free because it is a common problem. My car was built in Stuttgart by the way. I started the customer service process to get my car fixed for free. Today I got a call saying my claim is denied due to the age of car and mileage. Really? Only 105,000 miles. Is a $55K car frame supposed to rust in 12 years. 2 years ago I sold a 1998 Chevy truck my dad left me. It cost $18K and had no rust issues. Mercedes did not even consider my brand loyalty. I will never buy another Mercedes.

I just But a EQ450 and I drive from Miami to Orlando Florida The specification of the vehicle is 420 miles that is false advertising and i arrive Orlando with 50 miles And try to found were charge take me to 3 am to charge 50 % 200 miles another lies 130 miles gone with my family is to stressful am try to going back to Gas

Mercedes Sprinter Sucks! Don't be fooled by the "Van Life" people or anyone else for that matter. Google Spinter van exhaust recall. I made the mistake of purchasing this lemon of a vehicle with the worst exhaust problems. It has been in the shop 3-4 times due to exhaust issues and only 1 was a recall. I met other Sprinter owners who didn't realize there was a recall and paid $6,000 to repair. There was a major lawsuit and they settled for millions of dollars which does nothing for you, the Mercedes owner. I thought Mercedes were solid cars. I was dead wrong.