Mitchells & ButlersReviews of mbplc.com

Got some vouchers to use but for personal reasons I have not been able to use them. They expire very soon so will be totally wasted. Other companies have offered an extension but not this lot of cowboys. Take the money and CYA.....thanks a lot.

Had dinner with friend at Brown's In Shad Thames, London. Absolutely disgusting men's toilets, literally all of them with rather a lot of, yes, brown ones. Rude and unhlpful manager and response to my complaint from general manager while apologetic, was to effectively gaslight me about their incredibly high standards when my photographs showed anything but. Very mediocre food. I've been there before and it's always very hit and miss in terms of the experience. Unlikely to go back and would definitely not recommend this restaurant.

HAD A DECENT CARVERY AT THE BRITANIA INN ON OTTERSPOOL PROM BUJT WAS APPAULED AT THE PRICE OF A CHILDS 1/2 PINT OF WATER WITH BLACK CURRENT CORDIAL (£1.95). I KNOW IT HAS TO BE SERVED AND THE GLASS WASHED BUT YOU NEED TO EXERCISE A MODICOM OF BRITISH VALUE AND DECENCY TO YOUR LOYAL CUSTOMERS

Earlier this year I had a deeply unpleasant experience dealing with the customer service team when lodging a food poisoning complaint. After following their procedure as advised to report the case of suspected food poisoning after eating at The Devon Doorway I was sent an email explaining that I could not have experienced food poisoning as the symptoms experienced were too soon. I experienced symptoms two hours later, however their email stipulated that food poisoning typically takes place 4-6 hours after the initial consumption. I have a receipt of emails to prove this. The information they provided contradicts the NHS advice page on food poisoning, it can indeed take less time for symptoms to emerge- so I was and still am perplexed why I was sent false information by a team of alleged professionals? After complaining I had a phone call with a lady called Ann Bach who is a senior member of the team. She admitted on the phone that this was a mistake and that fish can trigger earlier symptoms. Please note that she did not apologise and repeatedly interrupted me during the phone call. After asking why I was sent misinformation she stuttered for a while but could not provide a clear answer. Overall it was a horrific experience and having not even received an apology for being sent misinformation, I can only describe the person with whom I spoke with as incompetent.

I am visiting Stoke on Trent and find myself in the Toby Carvery in Hanley. I have ordered the crumble and custard and clearly Mitchell & Butlers have no idea how to present a dessert. I had a Bakewell Tart and custard recently and the difference in the presentation is stark!!! Mitchell & Butlers take note… I just wish I could leave a photograph to show how poor it is… but if you care to look at the actual restaurant, I shall leave a review there and be able to show photographs

Do not work for this company as favouritism is a big thing with head office and rbm managers, a site allowed a chef to keep there job even though they ignored a nut allergy and allowed them to stay employed and fired another employee for something less severe,highly recommend not to work for this company, corrupt in so many ways.

Do not work for this company you will have no home life. They will take all the energy you have and make u ill from l the hours with no extra pay for extra you do. When they can't get no more from you they will get rid of you. AVOID!!!

The company does not allow wasteage so managers rarely clean the beer lines. This results in awful tasting beer at premium prices. The food is generally the same for all brands so you could be eating the same food in a miller and carter as a sizling but paying double for it. Staff are treated poorly. Payroll don't even work on payday and demand your employee number and place of work before they even talk to you. This is so that when they provoke you into getting angry about not being paid properly, they can ensure you get "what's coming to you" All in all bad company with bad practices. If you want to go to the pub for drinks or a meal go to your local indipendant. You may pay slightly more but you'll get what you pay for.