MBFS USReviews of mbfs.com

Servizio clienti in financial services sono arroganti, se potete prendere finanziamento da qc altra parte, ve lo consiglio vivamente! Non mi hanno ancora consegnato la macchina, però il conteggio giorni del finanziamento è già partito. Ho chiesto se era possibile di spostare la data di partenza al giorno del effettivo passaggio di proprietà, che verrà confermato con il documento ufficiale-niente da fare, non sono per niente customer oriented.

Have had 3 vehicles all on finance with MBFS One traded in. One returned at end of PCP one settled in full. No issues during the life or return of vehicles even with COVID going on The problem comes at the end of the agreement. MBFS in every instance have not updated my credit report reflecting the accounts are settled. It takes weeks and weeks and phone calls to get they to respond. Often the staff on the phone aren’t able to help and everything has to be escalated. It’s pretty poor

Have made numerous calls/emails and wasted hours of time, trying to sort out a simple car tax problem these jokers have made. Laughable as a prestige car company! Go to somewhere that treats you like a valued customer.

Leased a car from MB for two years. - Car was delivered over one week late although lease contract was already running and being paid for. - Independent inspection on return of vehicle revealed no damage but... - "Second inspection" without my presence, over a week later and many miles away revealed extended damage not covered under wear and tear (what a surprise). Lease from someone else.

Slechtste ervaring ooit! Zolang je zaak geen andere venootschaps vorm aanneemt en er geen wijzigingen in de contracten moet gebeuren loopt alles relatief goed. Maar als je iets wijzigt wens ik iedereen veel succes! ze slagen er niet in om dit op een eenvoudige efficiënte manier te doen. Onduidelijke facturen die 7 maanden terug keren. Bedragen die gefactureerd worden die niemand weet waar ze van komen. Medewerkers die niet eens weten hoe of wat als je belt of geen Vlaams kunnen terwijl ik duidelijk op 2 gedrukt heb voor Nederlands. Ronduit onkunde! terwijl ik altijd correct mijn voertuigen betaal. schande

This financial company, including the dealers who sell their vehicles are the worst choice one can make in England. Here in England and specifically in Mercedes Benz, England the customer has absolutely no rights, if you take a car and financing it is as if you got sick from cancer, you have no salvation except to lose your health or a huge part of your money. Thanks to them I realized that in my life I will never think of a Mercedes and buy too.

pour un simple changement de RIB (tenté depuis octobre...), annulation par leurs soins d'un prélèvement puis courrier reçu pour un "soit disant" non paiement et indemnité de retard, le tout reprélevé qq jours plus tard! pas de réponse au mail du "service" client, clairement prendre un leasing chez eux est une erreur, j'irai acheter une voiture ailleurs la prochaine fois

Lost my job due to Covid. I have asked Mercedes Benz Finance to show sympathy to my situation, but instead are hounding me for money. Had initial holiday payment then they cancelled it and added the missing payments to a new monthly cost... I asked if the balloon payment could be reviewed, but no, not interested. I can't return the car as less than 2 years in to a 4 year PCP. Dealership says the value of my GLC 250 now worth only half what I paid for it. Difference is -£13k...even though I have already paid £12k in monthly costs. Now in no-mans land with MBFS wanting payments to continue and without the ability to return the car. We have had to put our house up for sale as a consequence of this poor customer service and little empathy to our situation. Having had Mercs for the last 12 years, I will never again entertain MBFS or MB as a Co. I have asked for a senior manager or the CEO to contact me, but they are not willing to speak to me. Dreadful customer care.