MBFS USReviews of mbfs.com

Unbelievable I recently requested a settlement figure from MBFS to clear an agreement I had. Settlement figure was raised on 4/4 and was valid until 30/04. All funds sent in full by faster payments on 29/04. MBFS claim that after I'd paid the balance in full and had confirmation that I'd paid the balance I'd then requested a second settlement figure on 06/05 which was a higher figure as such there was around £200 owing. I sent them a number of emails asking what that amount was and never had any response. In the absence of any response I raised it as a complaint. Having heard nothing for weeks from complaints or collections I assumed they'd resolved it, until yesterday I received a final demand for payment from a debt collector for the amount they claimed I owe - still without explanation. Ive since had a response from their complaints team saying that I'd requested a second settlement figure on the 6/5 after I'd settled the account in full on 29/4. This was their response: In response to your email, the first settlement figure was raised online by yourself and the second one was raised as requested by you, on our internal system and therefore you would have been notified upon requesting it or sent details through email or post, you would have only received them if you requested for them to be sent to you. Dont trust MBFS, I can't believe in this day and age they have tried to do this. I asked them how they can send a debt to a DCA without first explaining what its for or checking their internal systems. Ive sent them a screen shot of all the e documents ive had from them which didn't include this mystery second settlement figure. They really are crooks. If they could validate and explain in a coherent way what they think that money is for if there was a mistake made on my part I'd pay it but their stance is that they believe I owe it based on a mystery settlement figure generated after the balance was cleared.

This company offers the worst service I have ever experienced. They hide behind their policies of responding within15 days, ( which they don't even manage to do ) they take payments from your account when the agreements have been settled. They are incompetent, arrogant and have so little interest in their customers that they make it impossible to do business with. Mercedes may produce decent cars, but Mercedes Finance are appalling.

Absolutely the worst customer service I have ever encountered. Well over 5 hours on the phone calling regarding my title only to be given a 3 week delay, a wrong tracking number, a lot of lies and the title to be mailed snail mail to the wrong address. No accountability or opportunity to speak with a manager or anyone to provide any level of customer service.

Absolutely awful service from such a large company. Changed a payment date, have a screenshot of the payment date being next month but has been taken the month before so have paid twice for my car this month....three months into the agreement this is a really rubbish service. Customer services Aidan completely unhelpful and i "may" hear back within the next 15 working days. If I could rate this less than 1 star I would.

Handed vehicle back 2 months early. Notified them and it was picked up by BCA. They have now billed me for 2 months instalments on a vehicle I no longer have. They never warned me about this otherwise I would have put off my replacement car. They will not budge open this and insist I owe them. Tantamount to theft! Avoid dealing with this company

Zero stars if the option. Mercedes organised the collection of my car through BCA logistics when it came to the end of the lease. Less than 24 hours later presumably a driver from BCA, was thrashing my old car down the M6 and was caught by a speeding camera. Three times I have had to submit evidence and a Notice of Intended Prosecution to Warwickshire police proving that the vehicle had been collected the day before, because BCA refuse to inform the police who was driving and the police keep returning the NIP to me. It is illegal to take someones points. I did not own the vehicle the day it was caught speeding I have no knowledge who was driving the vehicle. BCA/ Mercedes are refusing to accept responsibility and I may be summonsed to a court hearing. Be very careful when your car is returned to these. Get photos of the driver collecting the vehicle. Get their name, keep all copies of the texts they send out to you prior to the collection and make sure you cover your selves - but more importantly just don't deal with Mercedes they couldn't care less!

Similar to other experiences on here. Not much popped up on inspection when at our home but later received a bill for £2,500 for damage for the car. Outrageous prices for repairs, an example being £260 for a stone chip! (Which you would think comes under reasonable wear & tear when you’ve have had a car for 3 years). Tried to dispute and have even been through financial ombudsman, but because I signed a contact I don’t have any option but to pay these disgraceful prices... although financial ombudsman service agreed that the charges are overpriced in comparison to other car dealers Mercedes can set there own amounts. My parents had a Lexus which had more “damage” when returned and didn’t get charged a penny as Lexus clearly have reasonable standards of what is acceptable. I have been with Mercedes for 10 years but will never use them again. Terrible customer service too!

I would give it 0 stars if I could. The rating speaks for itself. If you’ve come here to decide wether or not to lease a vehicle through Mercedes, DO NOT DO IT!!! They will rip you off the second you give the vehicle back. They charge you for “damages”that aren’t or certainly weren’t there, in my case the roof of all places, conveniently, teaming up with equally incompetent company BCA to ensure you have to pay these unfair, extortionate charges. You can’t even see the “damage” in the pointless photos they send yet you’re expected to take their word for it and pay extortionate prices to “rectify” it. Also, there is no way of knowing it was actually the vehicle you sent back, even if you could see any damage, as they send a close up of the bodywork, no number plate in sight. In my case, BCA (the company that collects the vehicle when the agreement is over) refused to do a check over of the vehicle upon collection as it was getting dark. They didn’t send me the report the following day as they said they would, in fact NEVER sent me the report. When I finally did see a copy, after Mercedes were charging me for damages, I found out BCA did the check of the vehicle a WHOLE WEEK after they took the vehicle. The driver for BCA told me himself that he was taking the vehicle home over the weekend before taking it to the depot so anything could have happened to it. I never had the opportunity to sign anything to say I agreed to the “damage” found. I had the vehicle completely checked over at MOT for any dents/scrapes, had 4 brand new tyres fitted (even though there was still plenty of tread on current ones) had a new windscreen fitted instead of a chip repair and basically spent a small fortune ensuring the vehicle was in fantastic condition, also spending an entire day cleaning the interior and exterior, to avoid any unnecessary charges and they still screwed me over. CROOKS. I will never use them again. They’ll happily take BCA’s word for it that damage wasn’t done whilst in their possession, if there is actually any damage at all, so the complaints and investigations procedure is an absolute joke too. Waste of time. I will never spend a penny of my money with Mercedes again, AVOID MERCEDES!!! All they want is your money.