MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay.Saving starts with us when you shop online.
maxrebates.com (maxrebates.com) has 189 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Website
maxrebates.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Dear Customer,
Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you.
Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. However, to give your situation ample time and care, we will need a few things from you to help with the process. Could you please send us an email directly to [email protected] with your order number?
Sincerely,
Adriane
MaxRebates Customer Service Team
ML
Mary L.
SCAM!
There is ZERO indication of “progress”. My cash back is still in the same status it has been for 4 months. Their customer service is complete useless and just continue to give you the typical canned messages. Avoid at all costs.
Made my Bloomingdale’s purchase on 11/5/21 and I still haven’t received my cash back. I have emailed customer service numerous times to no avail. My cash back still says “pending”! Avoid at all costs!
Response from maxrebates.comMar 7, 2022
Hi Mary,
I am so sorry to learn that it took longer for your order to be available. I understand how frustrating this must be.
Usually, it takes about 90 days for the cash back to be available- it depends on different merchants as they have different speeds on reviewing the shopping information due to some merchants waiting for the return date to pass, in case of customers return or cancel their orders and as soon as we got your inquiry, we followed this up with the merchant and we can see that your cash back is already progressing to payable status and this order should be available soon. Once our team gets any updates from the merchant, we will update your cash back status to payable.
Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further.
Sincerely,
Adriane
MaxRebates Customer Service Team
MH
Marcia H.
They owe me $1500. Maxrebates is a complete scam!
They owe me $1500 from over 30 different purchases. I haven't seen a penny of it. I have reached out to the vendors from whom I purchased and all of them, from Ssense to Mr. Porter and Matchesfashion, confirm they have paid the company. Problem is, Maxrebates doesn't pay you. Of all the cashback sites, this one is by far the worst. They do not adhere to their own policies, the most important of which is that they do not pay out after 90 days. Their customer service team is big on excuses and zero on help. In fact, they are the most unhelpful and impersonal in the industry. They refuse to give you their names, even after you repeatedly ask them. I've had multiple cashback transactions disappear for no valid reason. They tell you to send them all of the necessary information to reclaim the cashback, but once you do, they don't actually do anything. I've had 15 items pending in missing cashback for months! Cashback continues to disappear, so many that I can't keep track of it anymore. Maxrebates is without question a complete scam!
Response from maxrebates.comMar 7, 2022
Hi Marcia,
I am so sorry to learn that it took longer for your orders to be available. I understand how frustrating this must be. We don't have anyone under the username you're using here. Could you please send an email to [email protected]? and we will be sure to look into this.
In regards to pending cash back, sometimes it could take longer than 90 days to take effect because of different store return policies, and order cancellations and if the cash back remains ‘Pending’ after 90 days, we follow this up with the merchant.
Also, disappearing cash back could mean that the orders are invalid. These could be a number of reasons, like returned/canceled orders, or fraud. However, we need the necessary information on these orders to validate so we could appeal it to the merchant.
Lastly, we do mention that the missing cash back claims process can take up to 2 months because the merchant needs to fully review the order information to check its eligibility before passing this to our team. However, please note that the decision to honor the cash back lies with the merchant as they are the ones who decide on eligibility and provide the funds that we give to you as cash back.
We are looking forward to your email.
Sincerely,
Adriane
MaxRebates Customer Service Team
YP
ypypypy
you don't get cash back!
you don't get cash back!
Don't use this website.
I shopped through max rebates more than 20 times and I only see 1 track...
I claimed a month ago and nothing...
Use other cash back company they are great!
Response from maxrebates.comFeb 18, 2022
Dear Customer,
I am sorry to hear that you are having tracking issues. There may be something on your device that is interfering with tracking like older cookies, cache, or adblockers getting in the way of the purchase tracking. We advise trying clearing all browser data before every visit to our site as well as disabling extensions.
Also, it will take 2 months or longer for the merchant to process the claim. Lastly, we’d like to know if you’ve already reached out to our customer service team at [email protected]? We’d be glad to look into this for you.
Sincerely,
Adriane
MaxRebates Customer Service Team
KS
KS
Use other alternatives
I decided to give MaxRebates a try for the first time back in August and I kept getting the runaround till they denied me today.
I booked a hotel from Agoda through MaxRebates. It didn't track, like others have complained, and I contacted support. First response was that the claim was denied because "there were no transaction amount details in the screenshot." I provided the relevant information and was told they would submit this to the merchant and update me once the missing cash back is available.
I check back a month later and the status says awaiting merchant update. I contacted MaxRebates recently and was informed "the claim got denied due to an Order Credited to Another Channel. This means there will be no cash back for this order and the merchant's decision is final." I questioned what this other channel was and they responded that that information wasn't disclosed.
This seems highly dubious as I was getting the run around and I will not be using MaxRebates again.
Response from maxrebates.comNov 17, 2021
Hi KS,
I fully understand that it's disappointing to have your cash back claim declined. This was Agoda’s decision, not ours – we’ve sent you the screenshot of their decision through email. If you believe there has been a mistake and would like us to appeal this decision to the merchant on your behalf, please reply to the last email we sent you and we will do so.
Sincerely,
Adriane
MaxRebates Customer Service Team
PA
Paul
Like previous complaints, first order didn't even track, been over a month and still waiting for a resolution.
Decided to pull the trigger and place my first order through their cashback portal and its been well over a month and my first order still hasn't been tracked. I did everything I had to do, send them multiple e-mails and even filed a missing cash back claim directly on their site but eventually got denied for reason been that they never received the uploaded proof of receipt however if I visit their site and review the claim I still see the thumbnail of the image of the receipt I uploaded on their site so clearly I uploaded the receipt. Also the replies I get from them are basically they will contact the merchant but then that's its and I never heard from them since...
Response from maxrebates.comNov 2, 2021
Hi Paul,
Thank you for your feedback, and sorry to hear about your experience.
Looks like the screenshot you uploaded was missing some information. In this case, the claim will be denied because the merchant requires the complete details of your order including order date, order amount, order number, and product information. We will submit your missing cash back claim after we verify your order. Usually, it will take 2 months or longer for the merchant to process. We will keep you updated once we get feedback from the merchant. However, if it has been longer than the expected time, please reach out to us at [email protected] and we will follow up with the merchant.
Sincerely,
Adriane
MaxRebates Customer Service Team
GR
Greg
No tracking. Don’t use
I have used maxrebates for over 10 Southwest Airlines flight purchases in the last 3 months. No tracking. I give them one star bc the at least get back to me when I write email to service. But it’s always “submit more tickets”. I do t want a service that requires me to submit a missing claim ticket for every single transaction.
Response from maxrebates.comOct 28, 2021
Hi Greg,
I am sorry to hear you have not received your cash back from this merchant. I understand how frustrating this must be. Usually, completed orders earn cash back but all cash back rates are subject to change and at the merchant's discretion. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back.
We're currently in contact with the merchant on your behalf to see if there's anything they can do to get this resolved. We will provide updates as we hear back from them.
Sincerely,
Adriane
MaxRebates Customer Service Team
WT
Will T.
SCAM If they're offering 1% you'll…
SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate portal I've ever had an issue with. SHOPPER BEWARE!!!! Use Mr. Rebate, Rakuten, Top Cashback, Lemoney. Anywhere but here.
Response from maxrebates.comOct 11, 2021
Hi Will,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
Looks like your transactions were declined, we understand how frustrating this must be.
Declines are made by the merchant, and if you are having transactions declined, then there may be something in the terms and conditions of the merchant that is not being met and the decision to decline rests with them. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back.
We absolutely support our customers; however, the Terms and Conditions of the merchant must be met.
Sincerely,
Adriane
MaxRebates Customer Service Team
