maxrebates.comReviews of maxrebates.com

Response from maxrebates.comAug 22, 2022

Dear Customer, We are sorry that this disappoints you. I have mistaken your missing order with another customer so, I completely understand the frustration this has caused you and I sincerely apologize for this. Regarding your missing cash back orders, our team worked hard to follow up and get a resolution for these claims and we have found out that at the time when you placed these orders, the merchant was not activated on our website that’s why your orders weren’t tracked and if the merchant is not activated on our website, then you won’t be able to shop through or access it and we have no idea how you were able to make an order on the deactivated link. Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comJul 27, 2022

Hi John, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration that you experienced. Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. Regarding the verification of orders, it was the merchant's request to verify some of your orders that are marked suspicious by them. We do this to avoid fraudulent activities and once we verify those orders, you can withdraw the cash back successfully. I am glad that this issue has been now solved and the payment is already in processing and will be sent to you soon. Once again, we are truly sorry for the inconvenience. Please do not hesitate to contact us again if we can be of any further assistance. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comJul 7, 2022

Hi Tuan, I am so sorry to learn that it took longer for your orders to be available. I understand how frustrating this must be. Usually, it takes about 90 days for the cash back to be available- it depends on different merchants as they have different speeds on reviewing the shopping information due to some merchants waiting for the return date to pass, in case of customers return or cancel their orders and as soon as we got your inquiry, we followed this up with the merchant. Once our team gets any updates from the merchant and has paid for your orders, we will update your cash back status to payable. Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comJul 7, 2022

Hi 강지원, Thanks for the review and I am sorry to hear that your cash back is not available yet. I understand how frustrating this must be. Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. As soon as we got your inquiry, we followed up on your pending orders with the merchant. Lastly, we can see that your cash back is already progressing to payable status and these orders should be available soon. Once the merchant has paid for your orders, your cash back will be available. Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comJul 1, 2022

Hi Guohui Zhang, We are sorry that this disappoints you. Per merchant’s terms, MaxRebates New Users will earn up to 14.1% Cash Back on their first order. The cap is $15 in Cash Back earnings. The standard Cash Back rate will apply if your total order earnings are over $15 and the first order bonus will be based on the first merchant approved order. Upon checking, your total earnings are over $15, that’s why the 2% standard cash back rate was applied to your order. Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comMay 24, 2022

Dear Customer,

 Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you. Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. However, to give your situation ample time and care, we will need a few things from you to help with the process. Could you please send us an email directly to [email protected] with your order number? We’d be glad to look into this for you. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comMay 20, 2022

Dear Customer, Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you. All of our data are from the merchant. Missing cashback claim is an unnormal order. We have to submit for the merchant to review. After the merchant approves the claim, we have to wait for the merchant to pay for the order again. Then we can pay you the cashback. This process may takes long time. The speed depends on the merchant. We hope all our customers can get cashback and be happy. Also thanks for your advice, we will try to be better. Sincerely, Vera MaxRebates Customer Service Team

Response from maxrebates.comMay 17, 2022

Dear Customer, Thank you for bringing this to our attention. I know that you didn’t respond directly to my email and left a review instead. We understand that this could be frustrating and we apologize for any inconvenience this has caused you. We need to verify your orders because the system tagged them as fraudulent due to a large number of purchases in your account. You could provide the order information If you were the one who placed these orders and once we check and verify these orders, you can withdraw the cash back successfully. Please let us know if we can help you with anything further. Sincerely, Adriane MaxRebates Customer Service Team