maxrebates.com Reviews | Read Customer Reviews of maxrebates.com

maxrebates.com Reviews | Read Customer Reviews of maxrebates.com

maxrebates.com reviews

Showing 72 reviews with 1 star · Clear filters

D S.
Jul 26, 2023
Tyra won't listen and give me my rebate…
Tyra won't listen and give me my rebate for my $540 Home Depot purchase. It's a nightmare! Their site won't allow me to submit a claim. And they failed to do their job in 1st place where I had to even resort to contacting them! This is the worst cash back experience ever in my life! help pls! -------- I did my job by clicking on your site previous to buying the rest is your job. That you and merchant both failed your jobs isn't mny fault. If you were doing what should of been done I wouldn't have to submit any claim.
Response from maxrebates.comJul 26, 2023
Hi Doug, We got a report regarding this concern of yours about a missing cashback order. Tyra is one of our best customer service representative, making sure that all customers are well assisted and just following process and protocols. We do apologize if she did not meet your satisfaction. Based on report provided, your submitted claim happens to be more than 90 days from the day that you have made the purchased. Our merchants typically do not entertain or accept reviews of order if this is more than 90 days, what Tyra did is she try to push the claim to be submitted and review by merchant. We always make sure that we follow guidlines and I believe that you see the information about the 90 days restriction for submitting order inquiries. I hope you can understand that we do our best to assist all of our users. We will get in touch with you if we get any updates, please extend your patience while we process this. Sincerely yours, Kim MaxRebates customer service specialist
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Rog
Jun 30, 2023
Does not pay promised rebates
Does not pay promised rebates, support is not helpful. I made 2 puchases, 2 different stores, both tracked, support offered no assistance, nothing was ever paid. I will never use this company again. Update July 3, 2023: I recognize nothing in the reply from maxrebates as true: I have not had any response from their support, and I have no way of submitting a payout request because both of my rebates are still listed as "pending" (2 different vendors, both 7 months ago)
Response from maxrebates.comJul 3, 2023
Hi Rog, We are saddened to hear this from you and if I am not mistaken you were able to send an email and got an assistance with one of our representatives last Friday. I have reviewed your conversation with her and found out that you were having troubles verifying an order to proceed with a payment request. Please be guided that we are just doing a strict security protocol to protect our users account, you were ask to provide order details to proceed with the verification and failed to submit missing information. You can log in to the merchant's website and go to your account history page for you to be able to locate the missing information for verification. Once you completed and comply with this process, your account will be verified and can proceed to request withdrawals of your cashback. I hope you can understand this protocol that we conduct for security reasons of our individual users. Please let us know what was the email address that you have used to send your concern, we never get any response from you with this reply nor on our customer service email for assistance. Regards, Kim MaxRebates customer service representative
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BJT
Jun 5, 2023
This is one of the worst cash back companies
This is one of the worst cash back companies. After making a purchase, the cash is never applied to the account. Eventually, they take away any purchases from your account. After messaging about it multiple times, they do not resolve anything. When initially signing up, they claim you would get a certain amount of cash for signing up that would be applied to your account. It is a different cash back amount for anyone that signs up under you. I had several sign up and they never got anything either even though sufficient purchases were made. Other companies are much better and they give the cash back rewards that were earned. If there are issues, it is resolved. This review is requiring a date for the experience. This is an overview of the company and their practices. In response: Thank you for your reply. However, no explanation for how the cash back works was needed as it is already something I am aware of. I messaged several times about the cash back that was not applied for my account but it was never resolved. I do not think it is necessary to pursue this any further since nothing will be done. It is obvious that the company does not want to pay out anything since all the ones I referred have the same thing happening. If our accounts were credited, the payout amount would be met. However, all the accounts have issues where the amount was not credited after fulfilling the requirements. Again, thank you for your reply but I believe there is nothing that will be done.
Response from maxrebates.comJun 5, 2023
Hi customer, Thank you for sharing this insight of your in regards with our service. We apologize if we haven't reached the best expectation or service that you want from us. We also would like to let you know that all of the data that we have here are merchant provided, we only collect commissions out from those orders that were eligible for cashback which will be posted right away in users account. If you have orders that is not added to your account we can submit an appeal of missing cashback to the merchant for review in order for this orders to be added to your account once approve by the merchant itself. For creating an account with us you will get 5.00 sign up bonus but this bonus will be pending unless you reach the amount of cashback that you have earned for purchasing orders with our affiliate merchants which is for 10.00 available cashback, once system detected that you have earned this amount of cashback automatically pending sign up bonus will be converted as available and withdrawable. If you have friends or users with max that you referred, the referal cashabck from your account can only be claimed once the account user also earned the same required cashback for 10.00. May we know what was your account email for us to better assist you with this concern of yours? just simply email us and let us know about this matter. I hope I was able to explain to you the process of how to earn cashback bonuses. Regards, Kim Maxbates customer service representative
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Nestor D.
Mar 20, 2023
scam after having my payment ready to…
scam after having my payment ready to collect they tell me that my cashback was marked as fraud and they do not give any explanation, it is totally scam
Response from maxrebates.comMar 21, 2023
Dear customer, We apologize if this is what you had experience with us. We did have the data provided by your merchant that your orders was fraud and we do not cater or assist account that are doing fraudulent activities. If you want to make an appeal for this, you can try to reach the merchant's customer service and ask to open up an investigation for your order and we are happy to assist you with this. We handle money transactions and we simply follow simple rules and restrictions. I hope you can understand this. Respectfully yours, Kim MaxRebates customer Service representative
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Chi C.
Mar 13, 2023
PSA: Scam. Avoid.
PSA: Scam. Avoid. Placed two orders and both were originally tracked. One get cancelled by passing the buck to the merchant. The other has been pending for 6 months. Contacted several times but only got same useless replies.
Response from maxrebates.comMar 14, 2023
Dear customer, We apologize if we have failed to make you satisfied with our service but can you please send us an email for us to track this order that you mentioned pending for 6 months? We always make sure that we communicate and get in touch with our merchants with the orders that needs follow up. Our merchants has different speeds of checking and reviewing orders online because they do recieve many orders posted daily. We will wait for your email about this matter because we want to make sure that all of our users get to be assisted with any concern that they had. Respectfully yours, Kim customer service representative
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Michael
Mar 7, 2023
Numerous Indicators of a SCAM!
Why Maxrebates is a SCAM: 1) I placed an order from Walgreens.com thru their site 9 days ago and received no cash back (this was my first use of Maxrebates) and there is nothing listed under "Earnings & Orders", even though this should not have taken longer than 1 week to appear here. By their own admission on their website: "Please note that cash back can take up to 7 days to appear in your account." There is a record of the shopping trip under the shopping trips section, but that is it. 2) When I attempted to make a claim for the missing cash back a pop up message informs me "Order submission failed, the same order can't be submitted twice". This message shows every time I try to submit the claim. They prevented me from submitting the cash back claim despite the fact that this is the first time I have tried submitting a claim. Also, why are they calling this claim an "order" when it isn't an order? 3) Their site is full of obvious grammatical errors. There is a message at the bottom of the claim submission box that states exactly as written: "If the screenshot information don't [SIC] match the information you fill in, the claim would be invalid." At the bottom of that same claim form for missing cash back there is another message that reads (exactly as written): "screenshot should shows [SIC] you order information..." 4) In one of their automated emails to me, they addressed me as "NpgH_t8xe" which is not my user name and obviously not my name, so why did they address me as that? 5) They are incentivising reviews by offering to put $5 in your account if you leave them a positive review on this site (Trustpilot). Here is their direct message in an email after my purchase with Walgreens: "If you are satisfied with your shopping from our website, just click the following link: (link to Trustpilot page for maxrebates.com), leave a good review for our website and any Merchant that is attractive to you or service rating. Please send us a screenshot and mail it to:(email address for maxrebates.com removed) and we'll add $5 Cashback to your account!" Never mind that you'll never get the $5 or any sign up bonus either. This is just another ruse to deceive you into believing they are legit. 6) 36% one star reviews on this site. The rest are fake.
Response from maxrebates.comMar 7, 2023
Dear customer, We apologize if this caused any inconvenience to you. I will answer all of the question that you have with this account and the order that you have made. 1. Most orders will be posted to your account within 2-7 days depending on merchant policy and how fast they review your order. 2. The order that you have made is not a missing cashback that you can file or submit a claim, all you need to do for this is to wait until the merchant finished the review and it entire process would take 60-90 days depending on how fast they can do it because they do review orders accordingly and the get lots of orders all over the world users. 3. We will fixed this problem for you and other users that might feel confused with the information posted in our website 4. The "NpgH_t8xe" is the unique user name that we use for us to pull up your account which does not affect your account when you login using the username that you have created personally 5. We offer this to our users in order for us to know the voice of our satisfied and unsatisfied users, we do accept bad feedback in order for us to know which part we need to improve this will help our company to provide better service in the future. 6. I believe that those were our satisfied customers and we appreciate them with what review they left for us. I hope I have answered all of your questions and if you still have more to us you can always reach us at [email protected]. Please avoid putting profanity words because we are glad to give you our great services. Respectfully yours, Kim MaxRebates customer service representative
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Keanu
Mar 4, 2023
Worst cash back company I have ever…
Worst cash back company I have ever dealt with. It’s been over 4 months and countless emails and I still can’t get my cash back from my 1st purchase. Buyers beware, plenty of other companies out there that actually pay.
Response from maxrebates.comMar 7, 2023
Dear customer, We apologize if this caused any inconvenience to you. All of the data that we have here are merchant provided, we only wait and received the data that they provided to be added in the system. Some merchants review orders late more than 120 days what we do to make sure that we provide assistance to our users is to make a follow up with them for the cashback that our users earned. Please send us an email at [email protected] for us to pull this up again and help you with the order. Respectfully yours, Kim MaxRebates customer service representative
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AG
Mar 3, 2023
Stay away!
Signed up for a $50 new user sign-up bonus and a $100 cashback offer for a purchase I was already planning. Received $5 for the sign up and $0 for the purchase. Used the app, the purchase is on their system so they tracked it. Still, they say they didn't and that "this purchase does not support a missing caskback claim". Absolute scam! Use a different service
Response from maxrebates.comMar 7, 2023
Dear customer, We thank you for signing up with us and we also would like to set proper expectations that the signing bonus is not $50.00 but you can earn UP TO $50.00 for every referral that you can make because it will be added to the account under this category. All cashback amount that will be earned are merchants discretion since they do the checking and review of each orders that was made online. When you use our website to check merchants websites it will automatically be recorded in your account history that you have visited this website for you to shop arround but when you already get in to the merchants website itself there are times, base on your location and browser, you will be routed directly to them without the proper use of the link that we provide and would qualify your order automatically in the system. We do have the process of submitting missing cashback claims for us to help you with this and to know that the order made qualified for cashback because this will be forwarded to the merchant for verification. We also would like to apologize if some merchants does not support missing cashback claim, it is their policy that we just simply follow and there is nothing that we can do about it. I hope you can understand this. Respectfully yours, Kim MaxRebates customer service representative
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