MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay.Saving starts with us when you shop online.
maxrebates.com (maxrebates.com) has 189 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Website
maxrebates.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I can not withdraw cash, contact customer service did not reply
I applied for cash withdrawal on the platform, but I could not withdraw cash, so I need to contact the customer service, but I sent them an email, and I waited for several days, but they did not reply to me.
Response from maxrebates.comNov 11, 2024
Hi Raul,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your cash withdrawal request. We understand how important it is to resolve this issue as quickly as possible.
We did attempt to respond to your email, but unfortunately, we received notifications that our messages were undeliverable to the email address we have on file for you. To assist you further, could you please provide an alternative email address or contact method? We are committed to helping you resolve this issue and ensure that your withdrawal is processed smoothly.\
Please reach out to us directly using your other email address.
We appreciate your patience and look forward to your reply.
Kind regards,
Kim
MaxRebates Customer Service
RO
rob
Cashback literally takes years to…
Cashback literally takes years to process. I thought it was a scam at first, due to the shoddy nature of the site, but whilst it technically isn't, I got so frustrated with it I just closed my account and wrote off nearly ten pounds (GBP) because it was such an utter nightmare to navigate. By the time you've actually received the cashback you're owed you've spent hours trying to login so it isn't worth it. Also customer services are quite rude and unable to address basic points because they have a definite air of "if you don't like it, leave". So I did. But I get the strong feeling that about half the revenue of this site comes from people like me just abandoning accounts through frustration. Which according to them, is what I agreed to in the terms and conditions instead of accepting my request of giving my remaining balance to charity.
I've not come across many outfits this unprofessional in years.
Update:
According to the below response:
"You used harsh language in your initial email"
Well, here's that email in full, judge for yourselves..
"Hi,
I signed up to your site as you seem to be the only ones offering cashback on Brittany Ferries in the UK.
Unfortunately, I've found the site to be an absolute nightmare to use, from the login page not registering a login and just refreshing whenever you enter your email and password, to the verification on seemingly every page that is about as clear as mud and doesn't even stipulate you need to make sure you're using capitals even if you can make out the really unclear illustration in it.
Is there any way I can just shut my account down and get the cashback owed please? Because the amount of time I'm wasting simply trying to login to your site is making the whole thing not worthwhile.
I appreciate that a certain aspect of this business is the revenue obtained through customers forgetting about their accounts and the money somehow therefore is claimed by the business, but making it deliberately impossible to use a site isn't really acceptable as is clearly the case with maxrebates. I've been trying to login for months and never have done it once without severe trouble.
All the best,
Rob"
So, publicly lying and trying to manipulate the readers of this site that I am somehow throwing around unacceptable "harsh language" and that's why they're doing nothing to help?
What kind of outfit is this?!
And also, anyone who's attempted to use the site knows you get an instant welcome bonus of $10, so the fact they're publicly disclosing my exact cashback amounts on here is not only inappropriate, it's also incorrect.
Update 19/09/24
Their response has been taken down due to breaking the terms and conditions of trust pilot by disclosing my personal information in a reply
DJ
D J.
Worried
Easy site to navigate.
Time will tell if they payout as promised on my first purchase.
Edit: Admin just notified me that I will receive zero compensation for this review because it is not glowing.
ST
Steve
a runaround and NO PAYOUT from MaxRebates
I have used Rakuten (even before it was Rakuten), AAShopping, and several other portals for years and years with very little trouble. I made a purchase via MaxRebates because of the perceived payout on a site that the others didn't carry. I figured it wouldn't hurt to try it. There is a NINETY DAY waiting period. I received notification that my payout was available. Joke's on me. I tried. Max was $100 (on > $300 payout). It "failed." I contacted support and got a runaround about how it's a security thing. BULL. I had to go through all sorts of verifications to PROVE MY INITIAL PURCHASE. WHAT!@#$?!@# Well I did that and everything is still on hold. It shows the payout amount but won't let me actually get the payout. This is now almost 5 months since my purchase.
I will report them, I will file a demand letter, and I will tell everyone I know about this experience. It may not hurt them in the short term but I'll get them, even if I have to call my lawyer family member in.
D
--
Unfair commercial practices
Does not meet its responsibilities. Seller's rate is clearly displayed. Conditions are carefully respected. Firstly, tracking from MaxRebates to the merchant site is not detected on my account. Secondly, the missing cashback claim is returned with only the message 'Claim Denied'. No further information. Clearly arbitrary and misleading. To be reported to the relevant authorities for misleading commercial practices.
Response from maxrebates.comJan 4, 2024
Dear customer,
We are saddened to hear this from your experience.
May I know what was your name or your account information for me to check further this concern of yours? Our goal is to make sure we provide you with a great customer experience.
I will be checking this for you and give you clarification on the order you made, we also would like to set proper expectations that we only follow the merchant's provided information to us.
Promotion rates also change from time to time and this always depends on when the merchant ended any running promotion.
I will wait for your response, so I can better assist you with this.
Respectfully yours,
Kim
MaxRebates customer support
Hi Dear customer,
I am sending you this response hoping that you could send us an email or make a reply with this.
We haven't heard anything back from you and we wanted to investigate this issue you encountered.
We are deeply sorry for the limitation that we can provide to you right away. Hope you can respond for us to resolve this and make you satisfied with our service.
Respectfully yours,
Kim
MaxRebates customer support
SC
ScroogeMcflyer
Scam
Scam. Does not offer promised deals. Customer service non responsive.
Response from maxrebates.comDec 5, 2023
Hi Dear customer,
We are saddened to hear that you were not assisted by our customer support. Upon checking with our system all emails that we received were assisted accordingly.
Will you be able to provide the email address you have used to send us an email for inquiry? Or perhaps send us an email again.
We are more than happy to assist you with your account.
We will wait for your response about this matter.
Regards,
Kim
MaxRebates customer service
A good competitor to Rakuten. Much needed, but overall the cashback sucks
Response from maxrebates.comNov 13, 2023
Hi Gaurav,
We are saddened to see and read your updated review with Maxrebates.
I believe one of my colleagues was able to discuss to you via email how cashback works, how cashback can be earned, and how cashback can be withdrawn.
The cashback amount of your account will be in pending status and making withdraws is prohibited not unless you have reached the minimum amount of cashback that should be earned for 10.00.
Your account does not reach the minimum cashback amount required to make a withdrawal. We encourage you to make more orders and earn more cashback for you to qualify and can make withdrawals.
I hope this answers and explains your concern, we make sure we provide a prompt response and good service to our beloved users.
Best regards,
Kim
MaxRebates customer success specialist