Maxaroma.com Reviews | Read Customer Reviews of maxaroma.com

Maxaroma.com Reviews | Read Customer Reviews of maxaroma.com

Maxaroma.com reviews

2,975 approved reviews, newest moderated first

Shariyar
Jun 3, 2023
GREAT SERVICE
I like the little samples you provided along with my stuff.
Response from Maxaroma.comJun 5, 2023
Thank your for shopping at Maxaroma !
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RC H.
Jun 3, 2023
Atelier Des Ors Noir By Night…
This was a blind buy for me after watching a video on this and also wanting an Atelier Des Ors in my collection and I'm glad I made the buy. The beginning is a bit earthy for me but as it drys down, it just gets better and better.
Response from Maxaroma.comJun 5, 2023
Dear customer, Thank you for your kind words and feedback. We are glad you are happy with our service .
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Brian M.
Jun 2, 2023
Over sold on product
Over sold on product
Response from Maxaroma.comJun 14, 2023
Hello Dear Customer, Our sincere apologies for letting you down that time. Please note that the product you were trying to purchase at that time was on high demand and our website did not show an accurate inventory of the bottles left in stock. Subsequently, we saved a bottle from the next shipment and offered it to you with an extra gift for the inconvenience. As of now, we could see that you received your package and we hope that everything is as expected. Please let our customer care team know if there's anything else we can do to further assist you. Have a great day! Maxaroma Customer Care Team
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Pancho
Jun 2, 2023
Great as always!
I have purchased many fragrances from Maxaroma over the last couple of years. They are always fantastic. From niche to designer, authentic and fast shipping. Always a go to for me.
Response from Maxaroma.comJun 2, 2023
Dear customer , Thank you for shopping at Maxaroma !
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Lizmary M.
Jun 2, 2023
Not a good experience
Not a good experience. I already left a detailed explanation on Google for this company. Just don't want to re-live the horrible experience. Like I said on my initial review just stick to direct seller. There are other companies out there that have better customer service and or no shady business behind your purchases and the cameras. You have been warned.
Response from Maxaroma.comJun 7, 2023
Hello Dear Customer, Thank you for your review. According to your claim, there was a missing item on your package which raised our concern and we initiated an investigation immediately. After a thorough investigation from our insurance department and the carrier themselves, we could confirm that there was no tampering of the shipping box. Moreover, we provided the footage of the exact moment when your order was packed showing all of the items being prepared for shipping. In addition, we weight every single box confirming the contents of the box based on the size and weight of the shipping box. This measure is also taken by the carrier during their sorting process. All in all, because of the evidence that was carefully collected, our insurance department denied your claim about a missing item. We hope that this brings an insight of how our insurance department handles investigations related to missing items. In rare instances we do make a mistake by not sending an item with an order which is a human error, however, in this case there was no mistake from our part. If you need further assistance, please send an email to our customer care team at [email protected]. Have a great day!
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Jayla
Jun 2, 2023
Customer service is bad ,damaged the…
Customer service is bad ,damaged the Purfume that didn’t belong to them, dishonest about returns. Bad company I finally got help from Jennifer and she helped get my refund. Thank you Jen !!
Response from Maxaroma.comJun 19, 2023
Hello Dear Customer, Thank you for bringing this up to our attention. We would like to express our sincere apologies for any confusion or inconvenience this may have caused. Our customer care team was following a protocol established to minimize the ratio of returns to items being ordered. All in all, we're glad that Jen, who is part of our customer care team, was able to assist you. If there's anything else we can do, please do not hesitate to send us an email to [email protected]. Have a beautiful day, Maxaroma Customer Care Team
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Dung N.
Jun 2, 2023
Exceptional customer service !!!
Exceptional customer service !!!
Response from Maxaroma.comJun 2, 2023
Thank you for your support and for shopping at Maxaroma !
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Eric T.
Jun 2, 2023
Maxaroma never disappoints
Maxaroma never disappoints! Every package of mine is always well protected. Shipping time is always very satisfactory as well. Will always recommend Maxaroma for fragrance purchases at a great price!
Response from Maxaroma.comJun 2, 2023
Thank you for your support and for shopping at Maxaroma !
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