AJ
Be careful with your information
They request information when registering, when using any of the payment methods and that is normal, but then they ask for your personal photo and again the same information but in private and that is rare.
Response from Maxaroma.comJun 29, 2023
Hello, Thank you for taking the time to write this review. Regarding your claim, please note that our agents are working diligently to expedite a shipping process should there be any inconvenience of any sort. In this case, we received a notification from our insurance department requesting documentation in regards to the transaction in relation to the order you were able to place. Even though, we use a third party company to check every transaction for us, we do rely on our insurance department to give more insight and if they request documentation in order to release an order, they will hold the order until such documentation is provided. As it was mentioned via email, failure to provide such documents may delay/cancel your order(s) automatically, which in this case. Your order was cancelled and fully refunded back to the original form of payment as of now. All in all, we have a satisfactory proven track record handling transactions of this nature and because of this, there's no plans on changing the way our insurance department handles this sort of scenario. We do understand that this may be an extra step in order to release a package, but please note that this measure is taken in order to safeguard our clientele and give assurance that we take care of every order coming in from our website. We hope this may give more insight on how our security system works but of you have further questions, please do not hesitate to send us an email to [email protected]. Have a wonderful day,