Maxaroma.comReviews of maxaroma.com

I shop extensively on the Web and for the first time I thought of writing to warn others of this distrustful merchant. I placed an order for a $500 full bottle of perfume over two months ago and I received a sample bottle instead. I have emailed their non existant customer service continuously, only twice they have decided to reply back with a promise to fulfill the order which has never materialized. I have finally given up hope of receiving my order and stoped emailing them as they don't even have the courtesy to reply.

I usually order from Max Aroma due to the cost being cheaper and it was all authentic. My recent order with order OR142438 experience was horrible. I did not receive the colognes and the ups driver told me that they are not responsible if they are stolen after delivery. I emailed customer service plenty of times and I have yet to get a response. At this point I am very annoyed and it makes me question as if I should continue using this website in the future. I just want a refund at this point.

Good shopping experience. I would like you to improve the search tool, which can be very confusing. And I would like you to make a small adjustment to the prices so you can be more competitive compared to other websites

Good products, good prices. Just thinking about what I going to order next time.

I placed my order for an item that was in stock, and paid extra for shipping, on a Friday. I received my shipping information on Monday. After that is where things go funny, the shipping information stayed at "Ready for UPS" and was never received by UPS. About 3 days later I received an e-mail from their "Customer Care Team" stating not to worry, they contacted UPS and I should get an update soon, but if nothing changes to let them know by Monday, over a week after I placed the order. Surprise, surprise, no update so I reached out and they finally decided to overnight me a "new" bottle and would include a "gift". This is now on Tuesday, by Wednesday lucky enough the package has arrived. Unfortunately either they either repackaged and did not tape it shut, or UPS helped themselves to my package. Luckily I got my ordered bottle, with a few extras. To help ease my pain they also refunded me the cost of shipping and included a store credit. Appreciate the Customer Service, but disappointed in the initial experience.

Would most certainly recommend, and will definitely buy again.

100% satisfied-----A++ Service Payment wasn't flagged, you took the money and I can see it in my bank statement

Great prices, great service!!!