customer
Always top notch
Always top notch
Response from Maxaroma.comMar 16, 2022
Thank you for the review! We appreciate you.
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent

Cosmetics & Makeup · Gouverneur, New York
Excellent

Cosmetics & Makeup · Brooklyn, New York
Excellent
2,975 approved reviews, newest moderated first
customer
Always top notch
Response from Maxaroma.comMar 16, 2022
Thank you for the review! We appreciate you.
Customer. B. Denise W.
I absolutely LOVE Maxaroma. They are my go-to site!!!
Response from Maxaroma.comMar 16, 2022
Happy to hear this! Thank you for the review. We appreciate you.
joannetobias
✨ ⭐️ 🌟 Excellent and fast shipping
Response from Maxaroma.comMar 16, 2022
Thank you for the review! We appreciate you.
customer
I order twice. first one was lets' more then 20 day. second order has damage. with bad costumer service.
Response from Maxaroma.comMar 16, 2022
Hello, Thank you for your feedback. In regards to your claim, please be aware that we have tried everything in our power to make things right for you. We do accept our mistake by not gift wrapping one of your items and it so happens that this item was slightly damaged during transit. We received your picture of one of the corners of the packaging of the hand cream being bent, which is to be expected sometimes. Our first offer was for $12.00 as store credit, which you refused. Later on, another agent offered you $35.00 as store credit, which you still refused. Lastly, we offered an exchange and provided you with a return label and your response was "I don't want anything. you have bad service". Please be advised that this product alone on retail price is $98.00 and you used a coupon code which generated a 30% discount plus you received a free bundle (worth $120.00). All in all you paid $68.6 for this hand cream and our best offer was to give you $35.00 OR an exchange. Since you refused to our offers, we could not move forward to try to solve this issue. However, if you are still willing to work with us, we can still replace this hand cream if it has not been used. Please send us a new email to [email protected] if you have further questions. Kind regards, Maxaroma Customer Care Team
customer
Living in Australia, it is hard to get certain fragrances. Ordered from Maxaroma and it was such an easy transaction. Very happy.
Response from Maxaroma.comMar 7, 2022
Thank you for the feedback! Happy to have you as an Australian customer. We appreciate you!
customer
Phenomenal service item arrived well before anticipated date and that is what i liked most about it how fast it is.And of course i received a 100% original product (Xerjoff Naxos) trust me i was nervous af after spending over $220 on a product but it arrived well with no damage.I will definitely be buying again from you guys!
Response from Maxaroma.comMar 4, 2022
Thank you for the review. So happy to hear this. We appreciate you!
customer
Easy, straightforward service paired w/ very helpful review & information sections :)
Response from Maxaroma.comMar 4, 2022
Thank you for the review. We appreciate you!
manuel L.
Great prices and the best discount code when you can find them
Response from Maxaroma.comMar 3, 2022
Thank you for the review. We appreciate you!