Jose O.
Good service and fast shipping
Good service and fast shipping
Response from Maxaroma.comJan 5, 2023
Thank you for your review.
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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2,975 approved reviews, newest moderated first
Jose O.
Good service and fast shipping
Response from Maxaroma.comJan 5, 2023
Thank you for your review.
Jerod
The ordering process was very simple. But when the product arrived, one of the perfumes was cracked at the sprayer and leaked everywhere. I contacted the distributor and without actually having a picture of the broken bottle, They would not replace it. Unfortunately, I threw it away the moment it arrive because it leaked all over the box and my house smells like Sean Paul, well the product is good I wouldn’t recommend this company because of the customer service
Response from Maxaroma.comJan 5, 2023
Hello, Thank you for your feedback. Please note that we always try to do our best to solve any issue when it comes to this kind of scenario. However, as you may understand we cannot proceed with your claim unless we have a proof of this incident. As per our insurance department requires, it is imperative that we show them enough evidence in order to proceed with a replacement package, failure to provide such evidence will automatically forbids any form of claim. I hope this brings more insight into this matter, but if you have any further questions, please send us an email to [email protected]. Kind regards, Maxaroma Customer Care Team
Lyudmila
Excellent product
Response from Maxaroma.comJan 5, 2023
Thank you..!!!
John
Unparalleled service and prices! My go to fragrance shop. Products have all been meticulously packed for shipment and are always in perfrct condition upon arrival. Doesn't hurt some of the unexpected, and much appreciated, samples helps me discover new houses and scents. Thanks again MA!
Response from Maxaroma.comJan 5, 2023
Thank you for your support !!:)
Denise S.
Good prices, Fast shipping and Great customer service!
Response from Maxaroma.comJan 5, 2023
Thank your for your support!
Hernandez R.
Great communication
Response from Maxaroma.comJan 5, 2023
Thank you for your comments !
Omar
The can my fragrance came in had a dent in it.
Response from Maxaroma.comJan 5, 2023
Hello, Thank you for your feedback. We're sorry to hear that you received a defective product. Please send us a return request so that we can exchange it for another brand new one. Also, please note to select "damaged" as the reason of your return and upload a picture of this product. If you have further questions, please send us an email to [email protected]. Kind regards, Maxaroma Customer Care Team
Ansy B.
Mi experience has bien Very good becaose Maxaroma has great offers, excellent products and the delivery time is fantastic. I would like to receive fragrances for women as a gift instead of men fragrances and also receive samples of fragrance that came make me buy some interesting fragrances.
Response from Maxaroma.comJan 5, 2023
Thank you for your comments and shopping at Maxaroma!