Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comJan 23, 2023

Thank your for your feedback !

Response from Maxaroma.comJan 23, 2023

Thank you for your support and for shopping at Maxaroma!

Response from Maxaroma.comJan 23, 2023

Hello dear customer, Thank you for your review. The order was placed with the following promotion, BOGO, buy one get the second bottle free. The discount will be of 100% of the bottle with lesser value. Your order was described as follows, $198 for Raw Cherry and $175 Homme . The total amount was for $373.00, but with the discount the final amount came to $198. We’re speaking of a discount of 46.91% on the entire order. Subsequently, your order got refunded $105.10 for Raw Cherry, in this case this bottle was damaged and we did not have a replacement to send in a timely manner which brings us to the best solution which is issuing a refund. The refund was calculated as follows: $198 - 46.91% = $105.1182 (please note that the refund is calculated automatically by our system). The second bottle which departed from our facility in perfect condition is Homme. The retail value of this product after the discount was for $175 - 46.91% = $92.9. We recommend and emphasize the importance of contacting our customer service team in case there’s any issues with the order being received. In this case there’s no record of any emails, chat logs or phone calls regarding this issue (bottle received being defective). We were notified about this issue because there was a dispute for this transaction. Our offer of $10 was merely provided considering our cost and the retail value for this product. Offering a greater amount would not have been sustainable considering the circumstances. At the moment to respond to the dispute, Maxaroma was not given an option to provide a prepaid return label. We would have sent a replacement package/bottle as soon as we receive the defective one, then again, the dispute did not allow us to proceed with the return label. We never denied the refund option, but we must receive the merchandise prior issuing a refund for it. We understand your frustration but please understand that we were not aware of this inconvenience, we only replied to the disputed transaction. We regret any inconvenience that this may have cost but if we could assist you with anything else, please send us an email to [email protected]. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comJan 23, 2023

Thank you for shopping at Maxaroma!

Response from Maxaroma.comJan 23, 2023

Hola Estimado Cliente, Muchas gracias por dejar su comentario. Lamentamos mucho lo sucedido. Es verdad que nuestro equipo de control de calidad encontró defectos/daños en la ultima botella que estábamos por enviar. No obstante, estuvimos en comunicación con nuestros proveedores para ver si podríamos obtener este producto lo mas antes posible, sin embargo, no tuvimos suerte en este caso. Al ver que el tiempo estimado para hacerle la entrega era bastante corto, nuestro equipo opto por hacerle un reembolso total por esta compra a su forma original de pago. Sabemos que al pedirle disculpa no solucionamos el inconveniente pero por favor déjenos saber si lo podemos ayudar en un futuro cercano. Saludos cordiales, Maxaroma Customer Care Team

Response from Maxaroma.comJan 21, 2023

Thank you for your support and shopping at Maxaroma!

Response from Maxaroma.comJan 21, 2023

Thank you for your comments!

Response from Maxaroma.comJan 23, 2023

Hello dear customer, Thank you for taking the time to write this review. We're happy to have you as a valued customer, please note that we cannot give an estimated time of arrival for an out of stock item since the time frame is uncertain, hence, we cannot promise when we're restocking on a specific item. Nonetheless, we do have an option to notify you once we have the out of stock product back in our inventory. If you search for an item that is out of stock, please click on the red box where it says "notify me" and enter your email. As soon as the product goes live, you will receive an automated email regarding this item being back in stock. We believe this is the best option for this kind of scenario. When it comes to our promotions and offers, please note that we do offer a wide range of discounts. Our discounts; coupon codes, reward coupon codes, automatic discounts, quantity discounts, BOGO, Deal Price, are means to give incentive our customers the best experience when using our website. However, please keep in mind that these discounts are carefully curated to maintain a sustainable margin considering our cost and retail value, which is why we cannot afford to give the same discount on brand A and brand B. On the other hand, if there's anything we could do to assist you, please send us an email to [email protected]. Thank you for your business and have a wonderful day. Kind regards, Maxaroma Customer Care Team