Maxaroma.com Reviews | Read Customer Reviews of maxaroma.com

Maxaroma.com Reviews | Read Customer Reviews of maxaroma.com

Maxaroma.com reviews

2,975 approved reviews, newest moderated first

Eric
Jan 28, 2023
They have good pricing compared to…
They have good pricing compared to others and they ship really fast
Response from Maxaroma.comJan 29, 2023
Thank you for your comments !
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customerJarrell
Jan 28, 2023
They have great perfumes and great…
They have great perfumes and great prices!
Response from Maxaroma.comJan 29, 2023
Thank you for your kind words !
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Chris B.
Jan 28, 2023
Fast shipping and very easy to use the…
Fast shipping and very easy to use the page
Response from Maxaroma.comJan 29, 2023
Thank you for your support! :)
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Drew
Jan 28, 2023
Product is authentic and shipping is…
Product is authentic and shipping is superb. Highly recommend maxaroma.
Response from Maxaroma.comJan 29, 2023
Thank you for shopping at Maxaroma !
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KB
Jan 28, 2023
Package was lost.
Package was lost.. to get a refund, you are forced to file a police report. Never experienced something like that before. Will not order via Maxaroma again.
Response from Maxaroma.comJan 30, 2023
Hello Dear Customer, Thank you for your feedback. According to the tracking information from our carrier, Your package was successfully delivered on January 24th, 2023. At the moment of checkout our website provided the option to have a signature required for this package and this option was turned off acknowledging the risk of not having a signature for this shipment. Thankfully this package is insured and because of the detail about this shipment, our insurance department requires from our customer a police report about this incident so that we can process a replacement order. Please note that this is a standard procedure and we've been solving similar cases with the utmost care. Please keep in mind that we required from you to file a claim with us and this was not done from your side, for instance, we even provided you with a PDF file which will serve as a formal claim for our insurance department and we did not receive this form filled out either. Please note that we're not denying your claim, we're following our policy and we're doing our best to help you solve this issue. However, we also need your cooperation by providing us a police report to be able to send you another package as soon as possible. Please send us an email to [email protected] if you have further inquiries. Have a great day, Maxaroma Customer Care Team
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Winston
Jan 28, 2023
There was something wrong with my order…
There was something wrong with my order and when I contacted Maxaroma agent, she told me to follow up with the delivery carrier. As a customer, it is not the responsibility of the buyer to contact the delivery carrier to inquire on the status of the shipment. It is the seller responsibility to ensure the merchandise is delivered to the customer. Agent was not helpful and cannot answer my questions.
Response from Maxaroma.comJan 30, 2023
Hello Dear Customer, Thank you for your feedback. Our sincere apologies for the confusion. At the moment our agent was looking at the tracking details, this shipment showed the the carrier had no access to the delivery location, which seemed strange. Our agent was honest by not having a clear answer regarding the current status of the shipment, which is why she suggested to file a claim in our website. However, since our agent acknowledged not having information about the shipment, she also mentioned she will still get in contact with the carrier to inquire about this issue. Moving forward, on the next day, your package was successfully delivered to the correct shipping address. Please note that after the chat with our agent, she contacted USPS and they confirmed that they had a problem with their distribution facility which is why they were able to find this package and delivered it on the next business day. We regret any inconvenience this may have cost, but if you need further assistance, please send us an email to [email protected]. Have a great day! Maxaroma Customer Care Team
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Gustavo
Jan 28, 2023
The price was good,the shipping was…
The price was good,the shipping was fast and the fragance was spectacular.
Response from Maxaroma.comJan 29, 2023
Thank you for your review !
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Doris
Jan 28, 2023
Good experience!
Good experience!
Response from Maxaroma.comJan 29, 2023
Thank you for your review!
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