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Not able to fulfill my order
After waiting for my order for a couple of days with excitement, I received an email stating that they couldn't fulfill my order. I was really disappointed.
Response from Maxaroma.comMar 21, 2023
Hello Dear Customer, We sincerely apologize for letting you down on this one. The item you requested is a special order since it was listed as 2 business days for handling time which is the estimated time for us to receive this item in our facility. Once we requested this item from our sister facility we were informed that the last couple of bottles were damaged and fulfilling this order would not be possible. We still tried to obtain this item from an alternative source but we did not get a good result. All of this process was within the same week of you placing this order and we issued a full refund back to the original form of payment. It should take around 2 to 3 business days for this process to be finalized. Once again, we tried everything in our power to get this item back in stock but unfortunately we could not bring this item back in stock in a timely manner, which is why our system cancelled and issued a full refund for it. We regret that this incident tainted your experienced with us but we hope that you could give us a second chance to make amends. Thank you for your time in writing this review and please let us know if we could assist you in the near future. Kind regards,