Kareta W.
I purchased a new assisted lift chair…
I purchased a new assisted lift chair for my disabled granddaughter, $625.00 received a used torn, moldy pile of used junk. I exhausted all efforts in coming to a resolution. They wanted me to pay for the return shipping and indicated they may or may not refund my product and my shipping. I also disputed this charge American Express. After four months of documentation, phone calls, etc. I was unable to get a refund. They have a gridlock return policy in fine print. Costly lesson. BUYER BEWARE THIS A SCAM!!
Response from mavigadget.comDec 1, 2025
The product the customer purchased is specifically designed to support individuals with special needs. Due to the nature of this product, our clear policy, communicated to the customer multiple times via email that states that once the product has been opened, assembled, and used, it cannot be returned. This policy exists to protect the well-being of those who rely on these products; allowing returns or reselling could pose risks and complications for people with special needs. Despite this strict no-return policy, we made an exception in this case to accommodate the customer. We coordinated with the seller and covered the full cost of the product to ensure the buyer could return it. We also arranged for the seller to responsibly dispose of the returned item to prevent any risk of it being resold or reused improperly. This action reflects our commitment to both our customers and the vulnerable individuals these products are meant to serve, while upholding the safety and integrity of our policies.