Maven Air CareReviews of mavenaircare.com

Response from Maven Air CareAug 25, 2024

Dear Aimee Hayes, Thank you for bringing this to our attention. After reviewing our records, we found that there was no appointment scheduled under your name with Maven Air Care. Additionally, we want to clarify that we only use powerful, industry-leading, truck-mounted vacuum systems for our duct cleaning services, not shop vacs. This ensures a thorough and professional cleaning every time. It seems that there may have been a mix-up or that another company may have serviced your home. We assure you that Maven Air Care holds itself to the highest standards of integrity and professionalism. We would never recommend unnecessary services or quote unreasonable prices. If you have any further questions or if there is any way we can assist you, please feel free to contact us directly. We value our customers and are committed to providing honest and top-quality service.

Response from Maven Air CareAug 25, 2024

Dear Pat Mason, Thank you for sharing your concerns. We take allegations like this very seriously, and we want to address your feedback directly. During our visit, our technicians showed you the before and after snapshots of your duct system to demonstrate the work completed. We take pride in our transparency and the quality of our services, which is why we provide such documentation to our customers. Additionally, we offered to revisit your property to address any concerns you might have had, but you declined, expressing that you only wanted a refund. We also find it surprising that, within just two hours after our service, another company was able to inspect your entire system. Our goal is always to ensure customer satisfaction, and we would have welcomed the opportunity to address any issues directly. We stand by the work performed by our team and remain committed to resolving any concerns. If you would like to discuss this further, please don’t hesitate to reach out to us.

Response from Maven Air CareAug 25, 2024

Dear Tim M., Thank you for your feedback. We take all customer concerns very seriously, and we regret that your experience did not meet your expectations. To clarify, during the scheduled air duct cleaning and sanitization, our technicians identified that your furnace was not functioning properly. This was communicated to you before we began the service, and you assured us that your HVAC company would address the furnace issue afterward. Despite this, you requested that we proceed with the service, which our team completed following all standard industry protocols. Later that evening, after our technician had left, you began contacting us to report that the furnace was not functioning correctly. We understand your frustration, but we want to emphasize that our technicians had already informed you of the pre-existing issue prior to performing the sanitization. We proceeded with the service at your request, with the understanding that your HVAC company would handle the furnace repairs. We regret any inconvenience this situation may have caused, but we stand by the professionalism and thoroughness of our team. We are committed to resolving any further concerns you may have and encourage you to reach out to our customer service team for assistance.

Response from Maven Air CareMar 4, 2024

Hello Mark Miller, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.

Response from Maven Air CareNov 22, 2023

Hello Darryl Miller, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.

Response from Maven Air CareNov 8, 2023

Hello Ausrine Byla, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.

Response from Maven Air CareNov 3, 2023

Hello Consumer 1, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.

Response from Maven Air CareOct 20, 2023

Hello Stac 1, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.