Maven Air CareReviews of mavenaircare.com

Response from Maven Air CareMar 15, 2025

Dear Vidya, Thank you for sharing your feedback. We take all concerns seriously and strive to clarify any misunderstandings. After thoroughly reviewing your file, we want to clarify that our team never promised any painting services or additional work beyond our standard air duct cleaning and HVAC services. During our visit, our technicians only recommended additional services, such as UV light installation, as an optional solution to improve indoor air quality. These services were clearly explained, and any decisions to proceed were made at your discretion. We pride ourselves on delivering professional service, and it's disappointing to hear that you feel this way. We never received any calls requesting a follow-up, but we remain committed to addressing any concerns you may have. Please feel free to contact our customer care team directly at [email protected] or (866) 716-2836. We are more than willing to review this matter further and resolve any remaining issues.

Response from Maven Air CareDec 20, 2024

Dear Andrea Patton, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused you and your family. Please rest assured that your concerns have been escalated as a priority, and our team is actively working to resolve the issue. Our technicians will be at your property on Dec 23rd to assess the damage and address the problem. We are committed to ensuring that everything is repaired to your satisfaction. Your trust means a lot to us, and we are determined to make this right. Please feel free to reach out to us directly at (866) 716-2836 or [email protected] if you have any additional concerns or need further assistance in the meantime. Thank you for your patience as we work towards a resolution.

Response from Maven Air CareDec 16, 2024

Dear Tom Bateson, Thank you for sharing your feedback. We apologize for any inconvenience you’ve experienced and want to address your concerns. Our records show that we have made multiple attempts to contact you via calls and texts to schedule a revisit and resolve the issue with your duct. Unfortunately, we haven’t received any response from your side, which has made it difficult for us to address your concerns promptly. We remain committed to honoring our work and providing quality service. Please contact us at 866-716-2836 at your earliest convenience so we can schedule a time to revisit and ensure your satisfaction. Thank you for giving us the opportunity to make this right.

Response from Maven Air CareAug 30, 2024

Hello Eric Perez, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.

Response from Maven Air CareAug 25, 2024

Dear Tyler Copen, Thank you for sharing your experience with us. We take all feedback seriously and would like to clarify the situation as we understand it. When you initially scheduled your appointment, you requested a morning time slot. We informed you that we confirm specific appointment times the day before the scheduled service, as we did in this case. The day before your appointment, we provided a service window between 1 PM and 3 PM, and your wife mentioned that you needed to leave by 3 PM. We assured you that our technicians would do their best to arrive as early as possible. Unfortunately, on the day of your appointment, our technicians were delayed at a previous customer’s home due to an unexpected issue with the customer's payment, which caused our team to be delayed. We understand that our technicians contacted you around 1:30 PM to inform you of their anticipated arrival at 2 PM. At that time, you requested to cancel the appointment as you needed the service to be completed by 2 PM. Regarding the call with our manager, Ryan, it’s important to note that the conversation escalated due to the use of inappropriate language by Tim. While we strive to handle all customer concerns professionally, our company policy requires our team members to maintain a respectful dialogue. Ryan did his best to explain that while we aim to meet our customers' expectations, unforeseen circumstances can occur, particularly when human beings are involved, such as delays on the road or issues with the equipment. Ryan apologized multiple times during the call and reminded you that leaving a review is your right, just as it is our responsibility to provide our perspective on the matter. We also informed you that all calls are recorded, and we are transparent about our interactions. We regret that we were unable to meet your expectations on this occasion, and we apologize for any inconvenience caused. If you would like to discuss this further, please feel free to reach out to us.

Response from Maven Air CareAug 5, 2024

Hello Noah, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.

Response from Maven Air CareAug 5, 2024

Hello Sarah, Thank you for your kind review. We're glad you had a positive experience with Maven Air Care. Your satisfaction is important to us, and we're here to assist you anytime. Thanks for choosing us, and we hope to serve you again.

Response from Maven Air CareAug 25, 2024

We take all customer feedback seriously, which is why we’ve made every effort to contact the reviewer regarding their experience. Unfortunately, despite multiple attempts by both Trustpilot and our team, the reviewer has not responded to provide their appointment details or any further information. We have no record of a service matching the description provided in this review. Additionally, our technicians always document and thoroughly explain any findings to our customers, and we ensure that any additional services are clearly justified. Given the lack of response and the inability to verify this claim, we believe this review may not be genuine. We value the trust of our customers and remain committed to providing top-quality service. If anyone has genuine concerns, we encourage you to contact us directly so we can address them immediately. Thank you for understanding.