Dietz F.
I had Maven Air Care come out to my…
Maven Air Care sent a reply and said someone would be in contact. As of today, (5 days later) I have not heard from anyone. I had Maven Air Care come out to my house and clean two of our systems and they taught me into installing UV lights in both systems with a guarantee to replace bulbs.Should anything happen to them. In less than 2 weeks when Bob went out.I've been contacting the company by phone and email.They will not return calls or emails. I've contacted the installers by phone and email, they will not return calls.Or emails. Beware of using this company.It seems that they only do the sales and no service and no follow up after the sale.
Response from Maven Air CareJul 17, 2025
Hi Dietz, We sincerely apologize for the frustration and inconvenience you've experienced. This is absolutely not the level of service we strive to provide at Maven Aircare. We are very sorry to hear about the UV bulb issue and the lack of response you’ve encountered — this is unacceptable and will be immediately investigated. We would never intentionally ignore a customer or leave a warranty issue unresolved. We take your feedback seriously and want to make things right. Please reach out to our support team directly at (866) 716-2836 or email us at [email protected] with your service details so we can resolve this matter as a priority. Thank you for bringing this to our attention — we appreciate the opportunity to make this right.