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Matt's Flights (mattsflights.com) has 170 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 30 reviews with 1 star · Clear filters
Teresa V.
Upon buying the Lifetime Premium membership. I almost immediately REQUESTED TO CANCEL MY LIFETIME PREMIUM MEMBERSHIP for $194.00. Matt’s Flights has REFUSED TO ACKNOWLEDGE MULTIPLE REQUESTS TO CANCEL MY LIFETIME PREMIUM MEMBERSHIP & REFUND ME MY $194.00, ASAP! I WILL BE CONTACTING MY BANK, ASAP!
Response from Matt's FlightsJan 5, 2024
Customer was refunded immediately. We offer a 30 day money back guarantee and stand by it for all customers.
Daniel S.
Used the same stuff I already used to find the same flights I already found.
Response from Matt's FlightsMar 19, 2024
Hello Daniel, It's unfortunate that you felt the need to leave 1 star for our services, as we replied to your email freaky fast! Do you know of any company with such fast and professional and helpful support as that? Our company benefits MILLIONS of subscribers, many who don't have the time to search for flights on their own. Have a great day.
JOYCE
I am finding better prices on my own. Please cancel my membership. Thanks for letting me try your service.
Nicholas
too slow and not what I asked for. Please cancel my membership
Response from Matt's FlightsJun 23, 2023
Hello, can you please email us at [email protected] so we can resolve this for you? We reply back to customers within 30 minutes to an hour, what was too slow for you?
Dennis
i too signed up several months ago and the only reply i received was to fly 30 something hours for a six hour destination. Yes i guess the flight may have been less expensive but does not address the extra costs for layover accommodations ,food and the overall discomfort to abilities nearing our elderly ages. The only mail i get is to sign up again and again and spend another rediculous amount to add more for US exchange and receive absolutely no satisfaction to this platform . Had this site been up front about how it provides "cheaper flights" then i would not have wasted my time or money. If they really read these reviews then maybe Matt will make good on what is advertised.
Response from Matt's FlightsJul 3, 2023
Hello Dennis, we've tried numerous times to contact you as there seems to be an obvious miscommunication about your experience with our service. We have 1,000s of happy customers, please contact us at [email protected].
Kevin S.
Scam !!!! Took my money 2 months ago and never heard a word back !
Response from Matt's FlightsJul 3, 2023
Hello Kevin, we've tried numerous times to contact you as there seems to be an obvious miscommunication about your experience with our service. We have 1,000s of happy customers, please contact us at [email protected].