Matthew Mercury WatchesReviews of matthew-mercury.com

I’ve got nothing but admiration for the Matthew Mercury watch company. I purchased a wonderful watch for a special birthday. The website photos drew me in and it didn’t disappoint. The emails were accompanied by instant replies (thank you Lily). The delivery from the US was just over a week so very impressive. So a 5 star purchase and would recommend to anyone. Thank you,

I like the watches, and Mike helped walk me through resetting the chronograph to zero. Good customer service!

Impeccable customer service. The time piece that I chose for my husband had to be sleek, sharp, refined, ruggedly handsome and look excellent on his wrist while he’s driving his 2021 Stingray Convertible Corvette! My husband‘s birthday is coming up and Retirement so it’s a milestone. The gentleman wanted to make this even more special and gave my husband a writing fountain pen that is beautiful as part of his birthday/Retirement presentation. Thank you so much for the care and attention. Excellent communication skills.

I had written a poor review as I didn’t hear back from the company regarding an issue with my new watch, but it turns out my email was the problem. Emma was more than helpful. They not only are replacing the watch they sent me a gift for my trouble! Unheard of in today’s market. What a great company with fantastic customer service. Also what a beautiful product! I own about 18 watches and I think I’ll be buying three or four more from this company.

For some reason, I didn't receive the watch that had been sent. Lisa from Matthew Mercury promptly rectified this by sending a replacement, which I have received. The matter was handled and resolved quickly, and the communication throughout was excellent. I am therefore very satisfied with the service and delighted with the watch. Thanks Lisa!

I ordered the watch as a birthday gift for my husband but forgot that we were flying off on vacation in nine days. It was going to be a tight squeeze, so I asked customer service to delay the delivery. They responded immediately and said it was no problem at all. After we returned from vacation, I let them know it could be shipped. Today, the gift arrived—well-packed and in beautiful packaging. My husband was absolutely delighted and is already considering buying another model. Great service with very fast response times, and the watch is truly beautiful. Thank you.

Prompt service and quality merchandise

Watch has a wonderful look and feel and has a high end look to it. Very impressive watch.