Matthew Mercury WatchesReviews of matthew-mercury.com

I know have the Blue Dan and all White Dan love them both I continue to be impressed with all aspects of Matthew Mercury

Order #1821 Owned a Dan W in green for around 20 months which took an age to arrive. (ordered 7th September 2023 arrived November 2023) Initially very happy with watch and what I'd paid for it. £225 wasn't expensive. Unfortunately the long term review doesn't stand the test of time. Worn approx twice per week, the case is showing signs of rust. The strap pin holding it to the case has been replaced twice already and is currently requiring another replacement. - the watch is worn loose! The strap itself has lost any shine / lustre and is now just a dull drab olive green. The battery had to be replaced - (by a professional) after 9 months and the chronograph hand has never reset to the number "12" but always the number "3". Even the watch repairer couldn't reset it. Edit.... Now strap supplied by Matthew Mercury. Clear instructions on how to change. Concern for all other problems now rectified. Thankyou. Increase star rating

Gift for my husband and he loves it

I purchased the Double Kings Set in late March. Prior to my purchase I had a number of questions about the watches and bundles. Matthew Mercury Watches customer service was extraordinarily responsive, courteous and informative in our email exchanges. Before placing my order I was aware shipping might take up to 30 business days. When my set did not ship within that time frame I contacted customer service to inquire as to the status of my order. Once again, Matthew Mercury Watches customer service was 100% engaged and helpful. Unfortunately, there seemed to be shipping issues which were out of their control, which created a significant delay in final delivery, but they maintained courteous communication with updates throughout. When I received my watches I was thrilled... The Dan W Blue Rubber and Yellow Spider which I received were just as beautiful as I had hoped. (Subsituting the Black Spider for the Yellow Spider was part of my pre-order communication with customer service.) The watches are stunning! The pushpins and crown have a quality feel and the polish to the case is perfect. The contour of the case and feel of the quick-release straps make the watches extremely comfortable. After wearing them a couple times I purchased an additional (white) strap which I plan on pairing with the white-faced Dan W for special occassions. While the delay in receiving my watches was frustrating the quality of the watches once received and engagement of Matthew Mercury Watches customer service made my purchase experience positive in the end. I highly recommend Matthew Mercury Watches for the quality of their products and, most especially, for the quality of their customer service.

I am not a big review writer but when you have customer service as good as the one I just had, I needed to write. I was having trouble installing a rubber strap I purchased. The customer service representative I was dealing with was named Mike. To say that he could not do enough to find a solution is the understatement of the year! He was fantastic and told him that his quick, professional, and solution oriented response has made a customer for life. This on top of the watch being beautiful! Highly recommend!

My experience was positive because I felt your presence and the willing to be by my side throughput the purchasing process until the product was delivered.

I was getting messages that my watch was shipping but when I went to the tracking app, there was no information. Sent an email and got a quick response that they were working on the transit of the watch, and within a few days later it arrived. Great communication!

Customer service is very, very good. I am pleased with how willing they are to work with you and ensure customer satisfaction.