Matrix Limos WorldwideReviews of matrixlimos.com

All went very smoothly prior to our landing. When we actually landed, I called Muhamadou as per his instructions to let him know we landed, but would be a few more minutes until we existed the plane due to an electrical malfunction. Once off, called him again to let him know we would be outside shortly, but he told me he had gone back to the gas station and he would call me when he was coming. We were outside at 4:40 pm and by 4:50 pm when he still hadn’t called, I called him again to find out where he was snd he said he was waiting in line for gas?! I told him to please come get us immediately. He said he’d be there shortly. At 5 pm when still not there, called again and he said he’d be there in 3 min. He finally showed up at 5:10 pm, having made us wait outside almost 30 min to he picked up. Very unhappy with this service.

The importance of the smell of the car should not be overlooked. Mine had 3 factors going against it which made me feel quite sick (even with my mask and window opened a little): 1) body odor, 2) cheap car freshener, and 3) the food the driver decided to open during my ride. Not an easy trip home. Really unfortunate that your company doesn't emphasize the rider experience.

I got two different texts from 2 different people saying they had arrived to pick me up, then the car that arrived had a license plate that did not match the plate number provided in Matrix's email, even though the driver's name did match. Made me consider sending the gentleman on his way and taking a cab to avoid such a sketchy situation. Very disappointed since I have been using Matrix for years.

The app won’t download to an iPad. Online won’t accept my ID and password, have to book as a guest, twice in the past month It never accepts the $20 round trip credit offered via email Driver was twenty minutes late fo an airport run

Up until recently, I've had nothing but good experiences with Matrix. On my latest round trip to the airport however, I had issues with both trips. On the ride there, our driver checked his texts several times on his phone...that's unacceptable and he needs to know that. On the return home, the car had one headlight out (on a rainy, dark night) and he was going way too fast on I-684 (over 80 mph). Again...unacceptable. I like Matrix and they've generally given me good service, but they need to improve their service going forward.