Tony J.
Just Be Aware Of Mathis Brothers Furniture Unethical Practice
24 Hours after they delivered the mattress and the base, we found out that they have added a return policy in the back of our purchase agreement without our knowledge or signatures at all. Before they give us a copy of our purchase agreement, they took the 5-page document to the back office and attached (stapled) a return policy stating the purchase was final and there are restocking fees should I attempt to return any items! We bought everything new and they were not a floor model. Make sure before you leave the store they do not attach a page to your purchase agreement without your knowledge. We were deceived by the store unethical behavior. The store manager told us he does not know much about the mattress and gave us a number to call in Oklahoma to dispute! The Oklahoma store told us she needs to get the store manager's permission to allow any return and we are still waiting! At this time, we have no choice other than to take this matter to court. We are filling a lawsuit against them next week and to be fair, we will update the outcome of the Judge regardless of any judgement we get from Orange County court in Santa Ana, CA. Before buying anything from the store, inquire about their return policy first. You will never ever buy anything from the store if you see what they will attach to your sales contract without your knowledge. That is why they can never be upfront and honest with you. What the salesman says is 180 degrees different than what the store policies are.