MATEINReviews of matein.com

I really appreciate Cathy. She is efficient/great customer service. I am very satisfied with the Purse/Briefcase, that she sent me. Loyal customer. Stephanie

The part of my life most worth living is on motorcycles, from long trips to work commutes. 6 months ago I bought the Matein NTE Travel Laptop Backpack because only Matein has the brilliant yellow that goes with my GSXR750. (And my jacket, gloves and helmet - it's a "look".) 6 months with the NTE made it certain I'd get a Matein in red to match my VFR800 Interceptor: the Mlassic Travel Laptop Backpack (because the NTE isn't made in red). The NTE and Mlassic are much alike. The Mlassic has one fewer outside zippered pockets and a couple fewer inside pockets. Otherwise the Mlassic has all the features listed below. The NTE 18.4" is big; I could live out of it for a month but it's still comfortable after multiple 6 hour days of riding. (2 smaller sizes are available.) It has 3 main storage spaces, each with inside pockets to keep a raft of odds and ends where they can be found quickly. The laptop space is great for keeping soft cover books and file folders flat. There are an additional 3 outside, zippered storage spaces, and because this is a backpack with everything, there's a built in USB cable inside for plugging in a power bank which goes to a USB port on the exterior, and I've never seen this in a backpack: a key ring that snaps in and out of a holder in one of the interior spaces. Both the NTE and the Mlassic have a sturdier construction than my past backpacks. Empty they sit flat on the floor holding their shape and not collapsing like others with thinner materials. I've ridden 375,000 miles, almost all with a backpack. I know backpacks, and these are the best I've had.

Very fast response and to the point of what they needed for evidence of broken zipper. Love that they are sending a new bag. I really like the backpack with the color, many zippers and especially the compartment for my lunch. Would purchase from this company again.

Great company to work with. I purchased one of the rolling backpack, had a minor issue, but customer support took care of it immediately. Will definitely buy from again in the future.

I used my Matein roller backpack for several years-- it really made my life easier, especially because I'm a teacher and always transporting books. When the wheels got a bit 'wonky' the company immediately and impressively honored the 'lifetime warranty' on this product. The customer service was absolutely OUTSTANDING and I would recommend these products to all!!

I bought this bag for my 4-year-old’s first t-ball season, and it’s been a great choice. While it’s a bit big on him and I wish it had a chest strap to help keep it in place, he quickly learned how to manage it and now insists on carrying it himself! The compartments are thoughtfully designed—plenty of space for his bat, cleats, helmet, a few balls, my spare glove, and even a secure spot for my phone and keys. The material holds up well against water droplets and damp grass, and it feels very durable overall. For the price, quality, and outstanding customer service (they truly stand by their product!), I’d definitely buy it again.

Love MATEIN backpack!! They are durable and affordable! Good design and nice color! And the customer service team responsed in a quick time, help me solve the problem. Everyone just go and buy it!

The customer support in live chat helped me solve an issue in my cart/payment at like midnight of their local time and I was able to get an excellent backpack shipped to Europe. The backpack is just great. The quality materials and smart placements of compartments make it an ideal choice for a bus driver and the helpful customer support worker made it all happen. Thank you so much!