MATEINReviews of matein.com

Sent off life time guarantee claim 20th August, got a confirmation that they had received it but not had anything back. What's the point of advertising the guarantee if they don't forefill it.

I would NOT recommend this brand! I purchased a brand new pack and I didn’t even use it that long, it still looks new, and the buckles on the 2 back straps snapped in half. They are obviously using cheap materials. But that’s not even the worst of it. I contacted Matein company and the customer service is lousy. Its either completely incompetent or simply lazy and don’t want to do anything. I didn’t ask for a whole new backpack, which I should have, considering where and what the flaw is. Instead, I asked if they could send me a new buckles….something that costs5 cents to make! They are such a terrible company, they wouldn’t even do that! Can you imagine if I had a more pressing issue! I always say, when rating a company, don’t be quick to give them 5 stars for doing what they are supposed to do, which is send item new that YOU paid for….wait until you run into an issue and see how the company handles the issue….then you will accurately know if they are a great company or the absolute worst, like Matein! We all have a short time on earth, 100 yrs or less, and it’s our behavior while here on earth that is used to judge/determine if we spend eternity with Jesus or eternity somewhere else much hotter! I always say follow examples of Jesus, always tell the truth and follow the correct path. Always try and help others when you can and do your job with integrity and honor. These facts come straight from the bible! This company obviously believes in greed, poor customer service and walking the wrong path. Again, we are all judged by our actions here…I ALWAYS treat everyone the same way I would like to be treated…unfortunately not everyone follows the same advice.

Unseriöses Garantieversprechen. Martein wirbt mit lebenslanger Garantie für seine Rücksäcke. Davon ausgeschlossen sind aber Schäden an Reißverschlüssen, Schnallen sowie Risse in Stoffen. Was bleibt noch übrig von der Garantie?

Bought via a 3rd party and the package arrived with white marks on. Was advised by 3rd party to reach out direct to arrange an exchange to get this reply was beyond shocking ‘Thank you for reaching out to Matein Customer Care. Please contact Amazon for help. They are in charge of returning and exchanging items. Hope this can help you’