Matco ToolsReviews of matcotools.com

Matcos student tech support that you call or email and talk with is lazy and doesnt want to work. If you ever ask for help good luck she will dump responsibility on someone else, and the person matco has representing them at our college is lazy also. It seems matco cant keep up with there customers. Very poor customer service in ohio corp office.

Was billed and paid for item Matco stated was a 3rd party seller for them. Have never received item and Matco claims they do not know tracking or how to handle. It is a part sold through Matco and they will not help. Simply terrible service. Had to file a claim through credit card. Will never buy another Matco product.

Truck partially blocking 1 of the Clarksville, TN suite entrances on Wilma Rudolph Blvd 12/14/23. I can also provide picture proof.

I will never buy Matco tools again. My tool truck guy was the worst and never had what I wanted. I got a tool box from him that came with broken bumpers and after a year or two they never got replaced and he now quit. My tool truck guy also paid late and hurt my credit all the while he was serving us. I fell behind by a few hundred dollars and they threatened to send me to court. T hey also would not work with me to setup a fair plan to not continue to hurt my credit. they would only do it for more than i could pay in order to set up a plan. SO now I only pay around 200 a month but it isnt enough and they continue to mark my credit every month I dont pay back around 20 dollars more. Words company ever.

terrible online store. No Canada listed for shipping. Log into find a dealer nothing. But i talked to a dealer in a truck at strip mall and he said he cant just come sell me tools i have to go thru on line. I think either the liberals or Canada post must have bought matco for them to be this bad at business

I HAVE BEEN A TRUE MATCO CUSTOMER FOR MANY YEARS. BUT I RECENTLY NEEDED A TOOL REPLACED AND WE DO NOT HAVE A MATCO DEALER IN MY AREA. WE HAD ONE BUT HE FELL OFF THE FACE OF THE EARTH AND NEVER TOLLD US HE WAS RETIRING. I CALL MATCO HEAD QUARTERS IN STOW OHIO. I WAS TOLD THAT THERE WAS NO TOOL DEALER IN MY AREA AND THEY COULD NOT DO ANYTHING FOR ME. SO I WAS ADVISED IF I WANTED THE TOOLS REPLACED I COULD BRING THEM TO HEAD QUARTERS AND THEY WOULD TAKE A LOOK AT THEM. I GUESS MATCO DOES NOT WANT MY BUSINESS ANYMORE SEEING HOW I HAVE PURCHASED OVER 40K OVER 20 YEARS. SO MATCO CAN SHOVE IT UP THERE DUPA.

I purchased a tool box in 2018 and have set up automatic weekly withdraws from my checking account, it is now 2023 and today I received a credit alert for 3 months past due. I received NO phone call from Matco stated there is a problem with my payment. I contacted the company and they stated 'my bank stopped paying in May'. I contacted my bank and the last payment request was made on 5/1/2023. My bank also shows NO payment denials (so I'm confused). I have also verified my debit card is the same number and that it has not expired. This account has been current and payments have been made since 2018. This morning I called and was told I have a 1 min. wait time, I was on hold for at least an hour. When someone did answer I let them know I wanted to make a payment to bring my account current and they took my S.S. # and disappeared, this happened 3 times. The customer service for this company is the worst I have ever dealt with in my 57 years of existence. I will NEVER purchase another Matco product.

bought a impact for 350, 2 weeks later rep says he forgot to bill me and charges me 500. told him at that price im not interested, charged me 80 for restocking, even though i didnt agree to 500 to begin with. done with em