Lan S.
Awful experience
I had an extremely disappointing experience with this matchmaking company and cannot recommend their services. From the start, they repeatedly got my name wrong, which was a red flag regarding their professionalism and attention to detail. Beyond that, they provided misleading information and made promises that they did not fulfill. Despite charging me the full amount, they did not require the person they set me up with to pay anything—something I only discovered later. This lack of transparency is unacceptable in a service that is supposed to be built on trust. When I raised concerns and requested explanations, my calls, texts, and emails were ignored. Their complete lack of accountability and failure to honor their commitments amount to professional negligence and non-performance of the contract. If you’re considering using this service, think twice. Do not work with this company.
Response from The Matchmaking CompanyFeb 12, 2025
We’re sorry to hear that you feel this way, as we are committed to providing a professional and transparent matchmaking experience. All of our clients are paying members, and we work diligently to match them based on compatibility, personal preferences, and availability within our network. We have been in regular communication throughout the process and encourage open dialogue with all of our clients. We take feedback seriously and are always happy to address any concerns to ensure a positive experience. It’s important to approach matchmaking with realistic expectations, as finding the right match takes time and patience. If there has been any misunderstanding, we would love the opportunity to clarify and work toward a resolution. Please reach out to our team directly, and we will be happy to assist you.