Master & DynamicReviews of masterdynamic.com

Do not purchase headphones from Master and Dynamic. I’ve purchased multiple pairs of their headphones over the years and the products are nice but as other reviewers have mentioned their support is non-existent if you have an issue. They don’t even respond to basic emails. Even after admitting that my issue is covered by their warranty they will not provide instructions on how to initiate a warranty exchange.

MW65 headphones, sound and quality great, but I have an issue with the "power on" button in warranty and nobody reply me when I asked how to proceed (I am based in Spain). I contacted the support team on 16th of September, on 18th of September I sent the proof of purchase and serial number as requested. Since then nobody say nothing and nobody reply my emails, although I have contacted again on 22th (support and info emails) again. It seems that nobody wants to repair my headphones. A complete disaster. This is not a service for a supposed "high end" brand. UPDATE: Finally, Master & Dynamic has replaced my headphones. This is the service expected from a high end brand. Thanks a lot for the support NEW UPDATE: The battery of the replacement unit last 50 minutes after a full charge. Really??? Two months later we are in the same position.

Customer service are dedicated to dragging out any issue as long as humanly possible. I say human, but there is doubt a human has even engaged with any of my emails. There is a distinct feel of “bot” to all of this, either that or an underpaid remote worker selecting generic responses. Specific problems have not been addressed at all, why ? Because they haven’t bloody read them. Bloody awful. Not another penny of my money is going their way. MW09. In warranty. Cannot be used for calls because the mic quality is so bad. One of the buds has separated from the case. Glue failed. Customer service solution ? Drain the battery, charge from empty and reset. That advice has been sent 4 times. This was first raised in dec 2024. Now unless glue functions in a completely different way to how I understand it , and electricity has the ability to fix a mechanical fault, I’d say I was being strung along by disinterested support worker.

EDIT: I have updated my review to reflect Master & Dynamic's support being able to resolve my issue. The original issue has been documented here: I had the exact same experience as Zachary in the comments below. A 5-star experience for the first 2 years of ownership of my MW-65 headphones. In that time I had to purchase a set of replacement ear pads, due to glue failing, but that was not a peoblem since they were available and in stock. Of course the glue failed again, and now the ear pads have been listed on their site but out of stock for almost a year. I have contacted support 3 times since then for updates/replacement parts. The first time they just told me to subscribe to their newsletter, and that they would be in stock soon. 3 Months later, I reached out again, and this time they told me they actually spoke with company management, and that tooling was being ordered to re-start assembly, and that they should be back in stock within a month or so! This never happened, and 3 months later they are STILL not in stock, and my 3rd and final support ticket went unanswered for a week and then ended with them telling me to sign up for their newsletter again! In response to this review, the issue was ultimately resolved.

I was an avid M&D supporter. I had an M&D MW07 Plus, which served me well (best headphone I ever owned) Since then, I bought a MW75 and a MW09. Both failed during warrenty. At this price point, I expected better.

Purchased MW75 headphones, warranty is nearly over (had them less than a year) however have been experiencing audio/bluetooth issues and the the leather coming away from the headband where it's glued in. As of the last couple of days, the headphones have begun automatically rebooting. Support through M&D's website has been a bit slow and a mixed experience so far, but have just received assurances that a replacement is in order. Given what I've read others say, I am concerned how things will conclude but time will tell. For a premium item and luxury brand, people expect a lot, both in terms of product and in terms of support. i well update this review accordingly as my experience progresses. 12th July update. On 12th June was informed that M&D received my return of the daily earphones, I was told that a replacement was submitted and to "allow 14-21 business days before expected delivery" to London. One month later the FedEx tracking site still indicates the status of "Label Created" with a date of 18/06/2025 and the current location of New York. I am still waiting and increasingly annoyed. I contacted support about this and received the following response from Nicole: "I've followed up with the team that handles these shipments. Once we hear back from them, we will reach back out with an update as this should have shipped out. I apologize for the delay!" Suffice to say, I have not heard back from Nicole yet and am also yet to receive a response about my query about the colour of replacement I will receive.

Extremely Disappointed – Misleading and Poor Customer Service I’m very disappointed with my experience. The company clearly advertised that all duties and taxes were included in the purchase price. However, after placing an expensive order, my item is now stuck with DHL because they’re demanding an additional duty fee. I reached out to customer service, but the response has been painfully slow and unhelpful. This is not what I expected for such a high-end product. The service has been poor, communication is lacking, and I’m left dealing with unexpected extra costs. I won’t be ordering again and definitely don’t recommend it to others.

Great products. They did take care of an issue I had. Replaced defective headphones.