Master & DynamicReviews of masterdynamic.com

EDIT: I have updated my review to reflect Master & Dynamic's support being able to resolve my issue. The original issue has been documented here: I had the exact same experience as Zachary in the comments below. A 5-star experience for the first 2 years of ownership of my MW-65 headphones. In that time I had to purchase a set of replacement ear pads, due to glue failing, but that was not a peoblem since they were available and in stock. Of course the glue failed again, and now the ear pads have been listed on their site but out of stock for almost a year. I have contacted support 3 times since then for updates/replacement parts. The first time they just told me to subscribe to their newsletter, and that they would be in stock soon. 3 Months later, I reached out again, and this time they told me they actually spoke with company management, and that tooling was being ordered to re-start assembly, and that they should be back in stock within a month or so! This never happened, and 3 months later they are STILL not in stock, and my 3rd and final support ticket went unanswered for a week and then ended with them telling me to sign up for their newsletter again! In response to this review, the issue was ultimately resolved.

End of February, I passed an order for a MG20 and I must admit that I was quite suspicious and worried about the website when they asked to check for my identity due to multiple on-line fraud. But finally the customer support was very serious and my order has been treated quickly after I sent them the elements they requested. I put 4 stars and not 5 in my evaluation because the product has been shipped to me in economy delivery, while express priority was mentioned on the site. Apart from that, the service was excellent, and the customer service quite reactive by email despite time jetlag between Paris where I live, and New York. So thank you very much M&D.