Master & DynamicReviews of masterdynamic.com

I was an avid M&D supporter. I had an M&D MW07 Plus, which served me well (best headphone I ever owned) Since then, I bought a MW75 and a MW09. Both failed during warrenty. At this price point, I expected better.

Purchased MW75 headphones, warranty is nearly over (had them less than a year) however have been experiencing audio/bluetooth issues and the the leather coming away from the headband where it's glued in. As of the last couple of days, the headphones have begun automatically rebooting. Support through M&D's website has been a bit slow and a mixed experience so far, but have just received assurances that a replacement is in order. Given what I've read others say, I am concerned how things will conclude but time will tell. For a premium item and luxury brand, people expect a lot, both in terms of product and in terms of support. i well update this review accordingly as my experience progresses. 12th July update. On 12th June was informed that M&D received my return of the daily earphones, I was told that a replacement was submitted and to "allow 14-21 business days before expected delivery" to London. One month later the FedEx tracking site still indicates the status of "Label Created" with a date of 18/06/2025 and the current location of New York. I am still waiting and increasingly annoyed. I contacted support about this and received the following response from Nicole: "I've followed up with the team that handles these shipments. Once we hear back from them, we will reach back out with an update as this should have shipped out. I apologize for the delay!" Suffice to say, I have not heard back from Nicole yet and am also yet to receive a response about my query about the colour of replacement I will receive.

I got sucked in by the marketing hype and reviews for the M&D mw65 wireless headphones and after paying a premium price for what I thought was a premium product just after 3 years of light use the ear cups are falling apart. Literally coming apart at the seams. I contacted M&D as this looks to be faulty manufacturing to me. They were only interested in selling me replacements despite me asking about an appeals process, I had no choice in the end other than to buy replacements. I’ve contacted the CEO and owner of the business, Jonathan L, no response as yet. I have a pair of AKG headphones that are 10 years old and as good as the day I purchased them. I know where I’ll be spending my money in future, not with M&D that’s for sure.

When you buy a pair of headphones for about €400 you consider this an investment or something that you will replace-pay again in two years after very little use? The worst customer support I’ve ever experienced. You cannot be a premium brand without premium customer support. A serious defect appeared to my Alcantara MH30. (I used them only during my travel/flights = 10 hours total) and kept them in perfect condition in their pouch). It is a defect Master and Dynamic answered me they cannot repair! Only a month after the warranty end all they offered was a 25% discount to buy a new pair! This means 370 for my first pair + 300 for the new pair = 670 just to have headphones that are working properly and because Master and Dynamic cannot repair the defect