System errorReviews of masterairducts.com

This company, Master Air Duct, is fake. They operate a nice looking website, but they subcontract all work. I've hired them twice and will never do it again. The guy who shows up will not be their employee. It will be a different subcontractor each time. When you pay, it will be to a company with a different name each time, and never will it be Master Air Duct. They quote $79 for a dryer vent cleaning, but when the tech arrives, he'll magically find a bunch of things and will quote you $250 and up for service. Each time, I firmly said $79 for a basic cleaning, and they eventually oblige. There is something really fishy about how this company looks legit, but they subcontract all services to unknown entities. Stay away from them.

Total scam. Uses a $79 fee for the cleaning to get in the door. Then tried to add on other services and to say that my dryer vent was probably broken and that’s why it wasn’t working. Corrected him and unfortunately allowed him to go outside try to clean the vent. The vent goes under the house for ten feet, yet somehow in five minutes he finished. I told him he couldn’t possibly finish the job in five minutes. He said,”how do you know how long it takes,” and I responded with “we’ve had this done before”. My daughter also looked up the information online and confirmed that it takes from half an hour to an hour to clean the vent, which we knew from prior experience. He disputed that it takes that long after a year, and I stated “that depends how much you are using the dryer.” He started talking and then yelling over me, so I had to strongly tell him to get out of my house. Because he said that he cleaned the vent, I had to pay the $79, for nothing. Do NOT use this company.

This was a terrible experience but after reading the other reviews I see it could have been worse. Booked a dryer vent cleaning for $79 online. Service tech came he asked me how much they said it would be I said $79. He told me I was lucky my vent wasn’t dirty or it would be more. He wanted to be paid with Apple Cash but Apple wouldn’t let me citing it was linked to fraud. We asked to pay with credit card and he got an attitude but eventually allowed us. After he left we looked at the vent outside and noticed 3 screws were missing and it was screwed into a new hole in our roof 😩 My husband had to reattach it. But realized the screws were stripped. Then we went inside only to realize the dryer hose was disconnected. I had to climb behind the dryer to reconnect it. PLEASE DO NOT BOOK! Save yourself some time and energy. I wish I could get my day off back. SCAM!!!

They are scammers. Tried to sell me a dryer hose ($5 part) for $129. They advertise $79, but said that only covers the first 5 feet with a shop vac. Terrible company - RUN!!!

I wished I read the reviews before i called them to do my airduct's, it took them 20 mins by using the vac on one and this was suppose to remove everything, it did not do anything. Yes also they try to sale you everything, I am glad I stood my ground and said NO.

****BUYER BEWARE****** Where do I start: *On 3/18/26, I scheduled an appointment for an estimate with Master Air Ducts, which I was told would be free. I declined the service and was charged $49. When I asked for clarification I was told by the tech, "oh that's a trip charge". (Deceptive Business Practices). *When I observed that the tech had shown up in what looked to be a personal truck. I asked him where his company truck logo was. He got sassy and said, oh I'm supposed to get a company logo on my truck? To which he smirked. Further more, there were no company uniform or name tags, or company lanyard ID, nothing immediate to indicate who he worked for. (Deceptive Company Practice). *He quoted me a $700 estimate and then later changed it to $400. *@1:40pm I called the Master Air Duct number @ 602-780-2602 and spoke to Sunny. I explained the charge that I received for $49 isn't what I had been told. I was told free estimate and there was never a mention of a trip charge (Bait and Switch scam). When I asked for a manager I was met with silence. That went on for about a minute. Then I asked if he was still there, he said yes. I then asked about the manager. He went silent again. At this point I again asked for a manager, again silence. There was silence for about three minutes. He advised me that there was no manager available. I asked him if he worked at a call center. He said no, that he was a company employee. (If he works for a call center... Deceptive Business Practice). He said he'd have a manager call me back. That was at 1:50pm. It is now 2:56pm. Still no manager call.

This is a fake company. Last year, I wasn’t home, they came when my mom was there. They were fixated on us”being Jewish” bc they were also. They wanted a large sum of money, and they were paid. But they also wanted more money for different upgrades, which I said no to becuase something was wrong. Then, this year, we were having trouble with the air quality. We called one company Master Air Ducts” , but then the SAME man showed up with a small car, no business card, and no machinery. My mom said “ it’s the same guy as last year.” The man handling it for me, realized he knew nothing about “duct cleaning” and told him to leave. We were all present and saw this guy show up. We knew instantly they were scammy. He wanted 60 $ for being cancelled. No. Then, I called the “real Master Touch” and they did not have us on the schedule… at all. Today, Stanley Steemer did our air ducts and the ducts were not “done” last year. Who knows what “this guy did last year” but fool me once shame on you, fool me twice shame on me.

Scandal. All parts of the service from scheduling, technician extremely unprofessional trying to rip you off and push for other cleaning not even try to do the scheduled work and asking for fraud like payment process (invoice from a fraud company goes to spam email) and tips even before starting. As a matter of fact, its scarry to allow the guy inside your house.