Massage ToolsReviews of massagetools.com

I needed a portable table that a 77 year-old could carry. This table is amazingly light, especially if the face cushion and holder are stored separately. You just have to remember to open with the legs first, rather than unfolding the support frame first. The massage therapist who came to the house said she has this same model, and had no trouble adjusting the height. The table was shipped quickly, and came protected in a well-padded, heavy box.

All six exam chairs were packaged properly and were without damage. The few items that need attached (arms and headrest) are very easy to assemble, less than 5 minutes total, and the chair is ready to work out of the box. Our company would have no reservations ordering from Massage Tools in the future.

4th Update: Items delivered in good condition today as promised yesterday by Christian. 3rd Update: Response to business: Re: Business' Edited Response. Looks like you updated the response to include the delay from the 4th of July, but didn't acknowledge that we were notified that it hadn't gone out until we called yesterday, 7/5/22. It is also strange that you are directing your response to the public and not us, the client. Very strange customer service tactics. Very strange. 2nd Update: Response to business: Re: Business Response. Hi. There must be some more confusion on your end. We spoke with two people yesterday and were told that it was being sent out yesterday. That would be 6 days late. Not 2 days late as you stated. If it was sent out on the 7/1 and the two people we spoke with yesterday were misinformed; please note that we have not received it as of yet and it has almost been a week. I also asked yesterday if they were overnighting it and they said not. We were assured that ground shipping would deliver in a day from San Diego. Not sure where the discrepancy was here, but we are anticipating its arrival today. Thank you. 1st Update: They are sending it out today and we should be receiving it tomorrow. Fingers crossed... Original Review: Called this place when our delivery didn't show. Now almost a week later the receptionist is asking me how it was shipped and through which shipping company as if I run their business. I don't know how it was sent, but do know that the estimated delivery time provided was Friday 7/1/22. This call seemed extremely sketchy.

Horrible customer service, I feel slightly dirty after even dealing with these people. ...

If I could I’d give their customer service minus stars. I struggled with the delivery of a foot pedal and table and try as I might customer service couldn’t be bothered bordering on rude. I can’t fathom who the 85 excellent reviews are!

I really appreciate the convenience of the store being close to where I work. There is always someone at the office store to take care of my order. I like the items I use is excellent the overall environment is easy going and perfect. Thank you for all of your support. Aloha Tamar

Love the new treatment table.

I have owned this steamer before but it was purchased through a different company. I had to replace my old one & I found that you offered the best price, the ordering process was very easy & the communication was excellent! I did have to go one more day with out a steamer as it was supposed to be delivered on a Monday and arrived on a Tuesday instead. It also came without an instruction manual. Good thing I already had a stand assembled and I mostly knew how it worked. I really like the new upgraded version so I don’t have to listen to a timer anymore however a manual would be handy so I’d understand what the different numbers are for the energy level selection.