Massage EnvyReviews of massageenvy.com

I made an appointment at your Jenkintown PA location. The appointment was yesterday at 4pm. I had an emergency that came up, so I couldn’t make the appointment. I fully understood that I should still pay for the appointment, but I only made the appointment because I had a gift card. I spoke with someone there last night that said I could bring the gift card in on Monday and they would let me use that to pay for the appointment. I called this morning several times & there was no answer. I finally get a hold of someone & they put me right on hold. I was on hold for over 15 minutes 2 times. I finally get a hold of a manager and she tells me that she can’t do it because it’s the end of a pay period or something. It makes no sense that in less than 24 hours from the time I spoke to someone on Sunday now all the sudden I can’t use it. I’ve never heard of such a thing. I’ve already left several bad reviews, but I’m willing to take them down if someone can resolve this issue. I have the gift card and would like to use it to pay for the missed appointment. I’m willing to physically take it to the store. I was going to use it to pay for the massage. I don’t understand why I can’t use it to pay for the missed appointment.

Warrington PA Massage Envy. Try to cancel. Just try. They don't make it easy. Ive never been able to find a great massage therapist at Massage Envy. Interestingly enough I contacted a local spa that offers massage therapy and their price is competitive with ME. Once I can figure out the ME cancellation policy, I'M OUT!

I simply wanted to check a gift card that I had received as a gift for my wedding in 2022. I was told by the front desk AND the manager that they couldn't verify the balance due to safety and fraud issues. They said the only way to get the balance was to drive out there. I had no intentions of using this gift card as I had been there once before and just wasn't a fan. I called a random store in IL and they gave me the balance right away. Please make this make sense?!

I’m located in Maryland and have tried two locations with the hope that I find the gem that I feel comfortable with. I’ve had 3 massages at the Crofton location- Twice I was a client of the same person. She smelled like weed and smoke- I could smell like a used cigarette smell when face down. I had to initiate conversation both times. Massage was good however she spent like 30 minutes on my neck, when my low back and hips were what I needed to be the focus. The other massage was un remarkable except for the fact that she said to me when I checked in- If you want firm pressure then we need to cancel because I don’t do firm. 😫 The second shop I tried was in Severna Park- The massage therapist tried to convince me to buy into her new business- Clearly a pyramid scheme- In Credibly uncomfortable. I have one more location to try and If it is the same as these locations - I’ll cancel my membership. 🫤

I had an appointment for a treatment. The esthetician stopped after about 5 minutes saying she couldn’t continue because my skin had started to bleed. I was mortified. I’ve had treatments at other places before and never experienced this. When I got dressed and was leaving she was on the phone with the manager. She said the manager would call me then next day. The manager did not. I emailed and called over the next few weeks and never received a call back. I had been given a gift card for Massage Envy. I tried another location. This time I was the one who stopped the treatment. The esthetician was using an electric back massager. I had already told her once that it was too much pressure and it hurt but she said it was supposed to and kept going. After a few minutes I told her to stop and I wanted to leave. I was not charged for this appointment. The next day I had bruises on my back. Big blue black bruises. So now I have a useless gift card. I’ve tried to reach a Massage Envy corporate office. The phone number and email I found searching online did not work. I called one of the local locations and had no success getting the correct information from them. DO NOT PATRONIZE ANY LOCATION AND DO NOT PURCHASE A GIFT CARD FOR ANYONE YOU KNOW.

I was at the Cromwell Ct Massage Envy Jenn was my massage person. She was very knowledgeable and great BUT the rudeness of two employees in the back hallway outside the door ruined the experience of the massage. Jenn kept apologizing for the noise from them talking to slamming doors It was terrible and I won’t be going back Out of the 90 minutes the were out there for 45 minutes ABSOLUTELY so unprofessional there are no words

The receptionist at the Tenleytown location hung up on me, on account that "i was irritating her" because no one had explained to me all the restrictions and hidden cost in the annual membership I was induced to sign. She did not even tell me if the appointment was made. Just hung up and then refused to pick up the phone leaving me uncertain as to whether I did, or did not, have an appointment. Finally, I called from a different number to get an answer. Beware of the membership. It is not as straighforward as they claim it is .

The worst place to do business with. Their cancellation policies don’t make sense. They don’t allow for emergencies. And they’re unreliable because I canceled an appointment before their 24 hour rule, and it was never canceled. On top of that, I’ve wanted to cancel my membership altogether and they won’t allow you without some crazy fee.