Massage EnvyReviews of massageenvy.com

They hire mostly old boney therapists that don’t know how to give a massage. Also, when they shorted my session by 20 minutes, the manager came out and defended themselves instead of trying to make things better with me. I’m never going back.

I used to love this place when I first became a member in 2019, but unfortunately, my experience has turned sour. They have stolen sessions and money from me and refuse to respond to any of my emails or phone calls. This includes Lauren Skipper, the Regional Manager, and Joe Szablewski, the Owner. I strongly advise you to stay away from this establishment. The leadership is poor, and they consistently avoid addressing the truth. If you face similar issues, consider consulting a lawyer to reclaim what you're owed. This includes the Bellevue location as it is operated and owned by the same people. I was promised a call back for my missing sessions and was told sessions disappear often and they have to go back and track what happened to it. Thank God I recorded that conversation with the manager at Bellevue! They are SCAMMERS! They steal your credits and avoid you when you call them out on it. Also, the turnover rate is high at Massage Envy. They can not keep their employees hired. I kept in contact with some of the therapists I liked to avoid the rude management and staff at the desk. The admired workers are the therapists. There is several reviews from ex employees that confirmed massage envy biggest $$$ profit is from unused sessions and massage envy steals from the customers all the time. Please find another business to get your facials and massages done. Massage envy is a WASTE of your money. Don't be fooled by the prices. Just keep scrolling and reading all the bad reviews.

NOT RECOMMENDED REVIEW BASED ON LOCATION & SERVICE I have used the D’iberville location a hand full of times. I like the massage therapists and feel the customer Svc; starting from corporate, to management and assistant manager, is a disservice to this industry. The location is not clean, customer service relays the horrific breakdown of their business. I Think it would be best to always keep the customer happy. A customer of several years or better, would show that repeat Svc. Is based on therapist and not their customer service. Destiny, Not only is rude on the phone, but should go to customer service training to save Customer Relations instead of going out of her way to upset them, thus creating a frustrated consumer and also loss of a consumer for life. I am walking away from at least $700 of credits and services and TIPPING capability to their therapist, who are the heavy lifters. These girls, and even the regional manager have no idea what it takes to be a team. If you have credit with them, I would recommend calling Gulfport. And I say this because they will bend over backwards to accommodate, and the therapist are just as good if not better on most cases. This company does not have the capability of keeping the good ones, So the turnover is quite high. There are many other great locations to get a massage on the Gulf Coast, and eventually, if you like a therapist from massage envy, you could find them at any other place if not at the same time because they don’t pay there enough money. I’m sure this is just another story that many people have not taken the time to tell, but I urge anybody that wants a massage, a facial or anything else that they have to offer to Find a company that treats their people and customers properly.

I was told that before I deployed to Japan. They canceled my membership and I was told my 9 hours massage would still be available when I got back from Japan. I scheduled a massage and was notified 5 hours before my appointment that my hours were expired. They then notified me that they would be able to get my hours back if I reactivate my account, if I deploy again I would be stuck in the same position with more hours collected. I find this to be obnoxious and hard for military members cannot get any assistance.

Wish I had seen these reviews before booking! Unfortunately you have to leave at least one star to post a review. So I too have booked a 60 minute massage for 75 USD online. They text today to confirm my appointment tomorrow at 11am, I replied yes. A few hours later, they have called me and left a voice message saying the online price I booked was for members only... and that my massage will actually be 125 USD! A HUGE INCREASE!!!! I called them back and asked them to honour the price that I booked the massage for and they would not. I said they are falsely luring people to book massages at cheaper rates and they were not backing down at all. I said I would be reporting them to the local Ombudsman and they just replied "if that's what you want to do, go ahead". Absolute joke of a company who are falsely advertising their business. AVOID AVOID AVOID.... SCAMMERS!!!! I'll be checking that they don't take any money off my credit card as you have to use it to book the appointment.... Massage envy... lol ... not a chance!

I am extremely disappointed with the service at Massage Envy. I scheduled a massage for myself and my mom over a month ago, only to have it rescheduled a week ago due to staffing issues. Now, I’ve been informed that another staff member is sick and our appointment cannot even be found in your system. This level of disorganization is absolutely unacceptable. Not only has this caused major inconvenience, but it also completely ruined what was supposed to be a relaxing experience. Your inability to manage appointments and staffing is beyond frustrating. I would not recommend Massage Envy to anyone looking for a reliable and professional massage experience. Save your time and money and go elsewhere.

Hayley was completely rude and unprofessional to deal with. Buyer beware if you sign up with a package or membership here! I came for six months of prenatal sessions, was walked through scheduling in person by a staff member to make sure everything was taken care of and booked properly, and then ended up randomly told that I needed to pay out-of-pocket after my session today. I explained to her politely that everything is prepaid for and this doesn't make any sense, to which she effectively told me that I should understand the math and it's my problem and not theirs even though she can see in the system who helped me and that they were the ones to book me when all I asked for was to book the sessions I paid for. Why would I book more sessions than were in my package? It literally makes no sense. She refused to be accountable and was not remotely apologetic. Not the kind of experience anyone should be paying a premium for, especially not nine months pregnant. On top of all of this, I now didn't have the opportunity to properly space out my sessions until giving birth, which was the entire purpose of me being a customer here in the first place, and why I personally asked for professional assistance with the booking process, all to be treated this way and stuck footing a bill and having no care for the last month of my pregnancy. I will NEVER be back and am appalled at the customer service here. Thought I would give them a chance due to proximity of where I live, but now I see why everyone I know avoids this place and goes to small, local businesses or private masseuses instead. Hope the owner or manager has the opportunity to see this, as you are losing customers frequently due to the rudeness and incompetence of your desk staff. There was zero attempt made to right what happened today. It costs a lot less to retain a customer than to acquire a new one. I suppose this lesson has been lost upon Hayley, as she very clearly does not care about the customer experience or treat this business like her own in anyway whatsoever.

So on Friday, July 5th my daughter and I pretty much had a horrendous experience with Massage Envy and their reception staff at the Flemington, New Jersey location. It was very disappointing seeing as though this was only our second time there in five years as it is just a treat for us. I made an appointment at the Easton Catasauqua location a few weeks ago, for Saturday the sixth, but didn’t realize that there was a scheduling discrepancy. So my daughter called up and changed the location to Friday the instead in Flemington. I know now that the receptionist at Flemington, Megan failed to let her know that the same exact facial appointment that was made in Easton would now be $100 more due to the “location” and that is without tip. Megan also stated that if we had proceeded to make the appointment in New York City that it would be $200 more. When I set up the appointment in Easton, I specifically asked for an estimate which would have been $70 a piece , $140 total and then a 20% tip of course. so once we arrived yesterday in Flemington I was told it would be $250 total and that’s without a tip. Needless to say all of the money I brought along, went to only one appointment. I let my daughter go and just did without, which is perfectly fine. My point of this is not to gain sympathy. It’s just to raise awareness that when the staff at Massage Envy reschedule an appointment, it’s IMPERATIVE that you mention a “Oh by the way” there will be a steep, significant price increase. I even asked Megan if she mentioned the fact that it would be $100 more to my daughter and she plainly stated “no,” which I’m sure is all on camera. She did however, bring out a pamphlet and repeatedly, probably more than four times, trying to push a membership package on us for $85.00, that would be the better way to go to avoid this type of “problem” in the future, and that’s on camera too I’m sure. Not for nothing… The facial and massage staff is lovely, but like I said we have been there twice now and both experiences were pretty much ruined and not relaxing because all the staff does the whole time they are massaging and giving you a facial is talk to you which is extremely stressful. But I guess that would be a whole different review.