Massage EnvyReviews of massageenvy.com

DO NOT WASTE YOUR TIME WITH THIS PLACE! I bought a gift card for my Mother in Law for Christmas. She called to book the appointment and got scheduled. Today was the appointment but she called to let them know she’d be late. They told her if she wasn’t there by 12:01 they’d cancel the appointment and charge her $125 for the missed appointment, they were very rude to her. If I didn’t have to give stars I wouldn’t.

DO NOT BECOME A MEMBER! Once you sign up to be a member they make it INSANELY difficult to cancel. In March I received a call from a Brianna at the Chester Massage Envy. She left me a voicemail stating I had been accruing sessions (meaning they have been charging me almost $100 a month even though I had not been going "per the contract"). I immediately called back and requested a refund for at least the most recent few I hadn't used. I was told that they could not do that. I tried to negotiate canceling while still being able to use some of the remaining services I had already paid for. I was told I couldn't do that either. Ultimately, they froze my membership for 6 months, which wouldnt charge me but allow me to try to use some of the accrued sessions I had paid for that I had not used. In September, I called back. I said I really would like to cancel. Ive had a new job and I just really cant get there. I spoke with Olivia. Yet again they would not let me cancel. They stated they would freeze for 2 more months. I at this point don't trust this, so I request they remove my debit card for auto charging from their systems. Today I see a charge from them for the almost $100. It is showing as pending so they JUST put it through. I called immediately and get Nicole on the phone who claims she is the assistant manager. Nicole states that she will not refund me because I am on a month to month contract. I tried to explain the above, that I have called NUMEROUS TIMES to try to cancel and have not be able to. She stated that she did not have a cancelation form from me.... WELL DUH! No one I have spoken to has allowed me to have one. She also stated she doesn't see any notes in her system that I have called to request a cancelation before. ARE YOU KIDDING ME!??!?! She ALSO stated that she did not see a request for me to remove my debit card for their system. This all sounds like ways they get around continuing to charge you and not refund you. They are essentially scamming me I feel like. So Nicole (the assistant manager), cant refund me until she speaks with the manager- who get this...Is apparently the one I talked to in March originally that never wrote the notes down about my wanting to cancel. Complete Bull!!! NEVER GO HERE! If I could give 0 I would. I am furious with how they treat me like I am the one doing something wrong because I cant just get them to CANCEL MY MEMBERSHIP ALREADY!!!!! Lastly- Nicole stated she would FINALLY remove my card from their system and send me a cancelation form but not refund me the charge they JUST placed even though she knows I WILL NOT use it and HAVE NOT used it. Yet, I still have no email for this cancelation form they keep stating they need me to sign to RELEASE ME FROM MY HORRIBLE MEMBERSHIP! Let's see if I yet again get another charge next month. Either way, I am not the one and I will post this review everywhere.

Like many of the other reviews on this site, my wife joined and was unable to get appointments except rarely. She tried to cancel several times, but the charges kept coming. Finally, they stoped charging, then after 4 months, the charges reappeared on her charge card. Do not do business with this company. A total scam.

If I could give a negative stars, I would I joined the membership in September, which was a great visit, but ever since then it has been nothing but a hassle to try to get something scheduled. I have had massages scheduled only to be canceled multiple times by Massage Envy, I spoke to a so-called manager who was very friendly and I thought helped me work this out but today when I go for my monthly massage I’m told I owe the amount for the massage because my points don’t start till tomorrow. When I set this up, I should have been informed that my point system didn’t start till a certain day. This was set up through Ashanti , I am extremely disappointed in the professionalism of this company. The employees have been friendly. It is not their fault but DO NOT get the MEMBERSHIP unless you want to end up with more stress trying to schedule a damn massage. I even bought my mother a gift card for Christmas , but now I do not want her to have to go through the hassle of trying to deal with setting up an appointment at several locations and given the runaround like I have been. I do not recommend this company.

Zero stars. Clarissa the “manager” Mellissa and Jasmine treated me with so much disrespect over a miscommunication of a booked appointment. They were very argumentative and passive aggressive. When I asked for cooperates number Jasmine wrote down their number and said there was no corporate and if I wanted to complain the only person I can talk to is her or someone from that location. I will never step foot in there again. The management is very ghetto and ratchet. They do not care about hospitality or trying to make things work or find a solution. I googled the corporate number and reached out to them and let them know I will be formally filing a complaint with the better business bureau. Do NOT come here if you’re looking to be treated with professionalism and respect. Horrible people.

My mother was a client of Massage Envy South Florida on Red Road for a year before she died unexpectedly and tragically. When I alerted Massage Envy to my mother's passing, they dragged their feet taking months to cancel her subscription and charged her card for months after her death. When they finally responded to my emails they proceeded to cancel my mother's account so that I could not transfer her accrued credits to a new account. The result was that they got away with taking over $1,000 from my family during a period of deep loss when they knew exactly what our situation was. I have raised the issue with the Florida Attorney General, the Better Business Bureau, and the Miami-Dade County Consumer Protection. I am considering legal options because of how bad a taste this whole episode has left in my mouth. Please consider upvoting this review so it gains more attention. The employees in this location are polite and most of them understood that what their manager (at the direction of their owner) was doing to me was wrong. I am genuinely disappointed that people could see a son in grief and not work to do the right thing for a family experiencing difficulties.

You should NEVER use Massage Envy. The whole franchise is a huge scam. The location in O’Fallon,IL is a joke!! They take customer’s money monthly and if you cancel membership, they keep all money. Their services are poor and massages are horrible. I will never go back and urge everyone to cancel their membership and NOT TO EVER GO to a Massage Envy location ever!!!!

Where do I begin? Stay away from this company and take your business elsewhere unless you want your money stolen in exchange for absolutely nothing. The manager at the Arvada West location is not fit for her role as she has a difficult time articulating her thoughts, navigating through complex scenarios, and is absolutely agonizing to communicate with. From the masseuses to the front desk staff - it is apparent that they only care about upselling you products, facials, memberships, etc. My Husband and I purchased a six month membership at $85 per month. In those six months, we were only able to successfully book two massages. To date, we have paid over $1,000 for a total of two massages. Every time we called to book a massage (at multiple locations) we were told they were no openings as they were booked for two months or more. My card had multiple unauthorized charges when I explicitly asked them to stop charging my card. In addition, their monthly dues have gone up from $85 to $90 per month (unbeknownst to us) with no email or notice to be found or given. So here we are. When attempting to explain our frustration to the manager - her initial recoil was defensive and accusatory with an abrupt retort reminding us that we signed a waiver. Great customer service. It is so sad to think that the $1,000 my Husband and I spent on an experience we intended as a reprieve was wasted on nothing when it could have been put toward our savings, toward a vacation, toward our family, or literally anywhere where your money is actually exchanged for goods and services. Be weary - they will lure you in with 'your first two months free' on a six month membership term. What they don't tell you is that you is that you will never, ever be able to book an appointment because they are short-staffed and overbooked at every single location. Those two out of six months 'free'? You will still be paying for six months worth of dues - all it does is delay your payment cycle. When you try to express your frustration with their lack of availability and unauthorized charges? They will simply tell you it is part of the agreement you signed. My Husband went to the Arvada West location in person to pay the remainder of our balance, inquire around the unauthorized charges, and to cancel our membership. The manager refused to speak to him, refused to collect our payment and stated 'I am going to take care of my actual customer' (we are not customers now?). My Husband again asked to pay the balance and asked for an itemized receipt of the total charges to date as well as a summary of any outstanding balance. The manager refused and stated that she escalated our cancellation request to her supervisor. We have yet to hear from them. My Husband was appalled and reiterated he just wanted to pay his remaining balance. She refused to allow him to pay. Needless to say, we will never be back and I will be smearing Massage Envy Arvada West on every platform imaginable. Save yourself the headache, time, energy, and money. If you don't have tension in your body, you can be rest assured you will if you opt for a membership at Massage Envy.