Massage EnvyReviews of massageenvy.com

Massage Envy has a corporate policies that do not put the customer first as they should. I had a knee replaced back in December and to place my membership on hold, When I called I was told I had to pay that month's fee anyway because I hadn't called in time even though I wasn't sure when I would be back. Their policy is that you can put your membership on hold for three months, then have to pay another month (even if not using), and you could then put your membership on hold for another three months. Yesterday I called to cancel before my next charge and was told that I had to come in person and fill out a cancellation form 30 days prior to my next charge date. I was too late this month. (FYI, when I moved previously I was able to do this via email and didn't have to deal with going in person but was told it was a new owner.) I chose to book an appointment to take advantage of my benefits before I cancelled. I woke up this morning with a terrible cold, coughing and sneezing. I called to cancel because I didn't want to get the massage therapist sick and was told I would be charged 50% because I was cancelling same day - store policy. Let me get this straight, I'm trying to protect the massage therapist and you are penalizing me? Not customer centric.

Was called into work earlier today, so I had no choice to cancel my appt. Was told that 50 percent of my balance, which was 110$ was going to be taken because of the cancellation due to 24 hour notice cancellation policy. I got this massage as a gift, and now because I have no choice but to work, they decide it’s ok to take half of what was gifted to me. At this point I won’t be getting a massage. By the time they take 50 percent of the balance of today’s appt, I won’t have enough to even book for a massage! This is not ok! Life happens and I gave a decent amount of time before the appt. This is bullshit in my opinion! Do not go here if you have life happen and plans change.

I booked a massage because my regular place (AIAM Message East Brunswick) was booked times I was available. I booked a 60 minute massage with Boww. The beginning started with a Boww trying to upsell me for a deep tissue and extra stuff. After a couple of minutes of saying"I just want a basic for now" I finally told her "I don't want to argue". She insisted on hot stone and said she will do complimentary if I want for next time. We started 7:15 the actual damn massage. I didn't like the hot stone I told her to stop. She tried to make small talk which was annoying. I get 3-4 massages a year and some of the techniques were odd like the face part. Maybe cause I was clearly frowning and my eyebrows scrunched (think annoyed face) which she was trying to spread out (????). At 7:54 it was finished. I said I booked a 60min massage. She said its actually 50 minutes and 10 minutes undress. For someone who gets massages regularly, this is not common practice. But I digress. According to my calculations the massage was actually 39 minutes and I paid full $90. Writing this review is more therapy than ME can ever provide.

I've tried calling 3x within 4 hours to see the balance on my gift card ; why you can't check online is a mystery no other gift card company works like that........ Very dissatisfied with their service at this point!!!!!

I should have read these a long time ago before signing up. To cancel you have to give them more money, they were charging a card I stopped using. Then fill out paperwork to waste more time no doubt hoping the delay will get them a few more charges. Then we will see if I get my 5 massages that are already paid for.

I’ve been a member since the Maui location first opened, and it used to be decent. Unfortunately, over the last year it has gone completely downhill. You can never get an appointment. I’ve tried repeatedly, weeks and months, with no success. Meanwhile, they continue billing me every month. I now have nearly 10 months of paid services banked that I haven’t been able to use. To make matters worse, if you cancel your membership, you lose all that money. So you’re stuck paying for services you can’t schedule, or forfeiting hundreds of dollars. That feels incredibly deceptive. This membership has become a complete rip-off. If they don’t have the staff or availability to support members, they shouldn’t be selling memberships. Do NOT recommend joining.

Wish I could give them a minus score. Tried signing up for a monthly membership, requested be texted day of appointment. Never received a text, and they are billing me for a missed appointment, before I even have signed a contract, or had my first appointment. They missed out on a lot of future revenue for office incompetence. Stay away!!!!

My mother took me to purchase a massage for me as a gift in December 2023. In May 2025, she called me and realized they had been charging her card every single month for 17 months. No one called or emailed or anything about the fact that we had never once used the membership, and she did not remember signing up for the membership at all. I called them and asked them to immediately stop billing her. So they said because I "canceled the membership" , they would not honor any of the accumulated monthly massages that she had paid for over 17 months. Disgusting.