Massage EnvyReviews of massageenvy.com

Becoming a Massage Envy member is possibly the worst decision I have ever made as a consumer. It appears that the national/corporate component is very limited, thus leaving customers with no recourse when franchises, like my home location in Columbia, MD, act in an unreasonable fashion. Not only do they refuse to take calls or call back, they also routinely fail to meet their own promises (like a 6 month account freeze due to COVID) and make up rules while telling you to follow your contract. Which contract is that when they periodically require new paperwork, only give it to you minutes before your massage appointment, and refuse to supply the contract(s) that I signed? As for the massages, they vary greatly between locations and personnel. In my 10 years as a member (that continues only because I don’t want to forfeit my accumulated massage credits), I have had 2 great massages (in California), a slew of useless massages, and 2 massages (in Maryland) that left me feeling semi-injured due to the person not knowing what they were doing at all. It appears that the training provided is either limited or rudimentary, which causes the few therapists who are competent to be hard to get without 10 to 14 days notice. As someone who competes in track and field as a serious hobby, I became uncomfortable getting massages anytime leading up to or during my competition season and later accumulated even more massages when we moved and during the pandemic. In another twist of inexplicable draconian nonsense, they severely limit how many and how often you can give away massage credits; that despite charging you to do so and even blocking me from donating them to medical and other frontline workers during the pandemic. If you must get massages, I strongly recommend that you seek out local and/or independent operators who will provide a better product and do it for a lower price (while more of the money gets to the actual massage therapist). If in doubt, you don’t have to take my word – there are plenty of Reddit entries that tell the story of working there and their membership practices.

I live in Myrtle beach & since & after Covid I cannot get an appt for a massage for almost 2 months! I have about 6 sessions to use & according to their contract if I cancel membership I have 60 days to use them! But how if I can’t get in to use them & ive tried 2 different franchises in the area?? I’m going to contact them & cancel membership but if I can’t use them cause there’s no masseuses available what can I do? Then their part of the contract should be null & void right? I seen at end of contract that by no means will they have to refund the money back what so ever!! No way will I sit back & allow them to do this to myself or anyone else!! I will fight hard cause that is breach of contract on their part.. correct! Wish me luck poor customers of Massage Envy!!

Massage Envy has become an unethical business- especially the location at Potomac Yards in Alexandria, Virginia. I understand that all businesses were under duress during COVID, however, despite my attempting to "freeze" my membership- they ignored my repeated phone calls and emails and did not freeze my membership, continuing to bill me while they were closed. Now that they have re-opened it is impossible to get a competent massage therapist and they refuse to refund me for the duration of COVID when I had requested my membership be frozen. The Corporate Account takes no responsibility for their franchises whatsoever and it is literally like the Wild West. There are a number of new places that have sprung up offering good value massage services and Massage Envy really has gone downhill. I am out thousands of dollars and am quite confident I will never receive resolution whatsoever.

Abysmally bad on so many levels. ___ Truthfully, I have had services through schools of massage interns that were better than each visit to any Massage Envy location, where the massages were mediocre at best. The membership includes the ability to share massages I had paid for, but I cannot give away the service to family and friends who cringe when they hear that it's Massage Envy. And the one year contract, which I cancelled not long after the anniversary date keeps going on, and on, and on. My bank had to replace my credit card, but like COVID-19 variants this business comes at me again and again. I've had to get my attorney involved because every promise for followup and remedy from massage Envy is a lie, and the staff (Mackenzie was one of the last ones I spoke with) fails to make good on their promise to be ethical. Though the owner got involved, and seems to be incapable of accepting factual, documented reality. My advice is run don't walk when it comes to massage service providers that are a part of a chain like Massage Envy.

I tried to schedule a massage here via phone - I'd done it several times before - but the pushy and sassy front desk person / admin insisted I give them a new credit card to have on file to confirm an appointment (even though they already had one). I politely refused as I was in a public place and did not want to read my credit card number to her. About an hour later when - when I was home - a different person claiming to be a "manager" called me and once again asked for a call to confirm my 1-hour appointment. This time, I gave them the new card. When I showed up for my appointment, the sassy and inarticulate woman from the first call was at the front desk. She told me that my appointment was "not on the books" because I didn't confirm it and give them a card. I explained that a manager had taken a card from me not long after we'd spoken and confirmed the appointment. She was still rude to me and said she could fit me in for a half-hour appointment roughly an hour later than I'd wanted. I went and got some dinner and when I got back the same front desk attendant said my masseuse would be with me shortly. After waiting about 20 minutes I was 15 minutes past my start time and I was starting to get frustrated - as if the original issue with the appointment and the card wasn't bad enough - so I asked the woman at the front desk politely: "Do you know when the masseuse will be ready to start my appointment?" She responded, in her typically inarticulate slang and tone: "I DON' KNOW SIR! THEY'LL BE READY WHEN THEY ARE READY! IF YOU DON'T LIKE IT I CAN REFUND YOU AND YOU CAN LEAVE!" The lack of professionalism was astounding. How people with such bad attitudes and poor communication skills get hired ANYWHERE is beyond me - let alone at a place that's supposed to be relaxing. My massage was okay; nothing was wrong with the masseuse's work (although, as previously stated, the appointment was too short). However, given the attitude and behavior of the classless, low-brow young woman at the front desk, I've vowed never to return.

They refuse to cancel my account. I put on hold d/t covid, but they kept charging my monthly fee. I am out 3 "credits" which translates into about $180 that I would like refunded. Every time I ask them to cancel my account and leave me alone (asking since January), I get a hard sell phone call disguised as a "just looking for information" voice mail. Their disreputable sales practices far outweigh any benefit from the few massages and facials I got. Wish I had never signed that contract.

My 96 year old grandmother went in for a single massage using a gift card. She was lied to and convinced to sign up for a monthly program where she was charged $50 a month for over a year. She had no idea she had been signed up for this. Instead, she was told the information was needed to book her massage. When we contacted them, not only were they unpleasant and unapologetic, they refused to refund a single dollar and tried to claim the contract was binding. What a terrible approach to business and immoral way to take advantage of our elderly.

I just found out the whole year I have been being double charged it seems like over multiple times I just looked at my statements for this year and there's 15 charges that they charged me for a monthly membership that is suppose to charge you once a month I would reccomeand if you used this place to look at your bank statements