Massage EnvyReviews of massageenvy.com

If you work in Midtown the advantage is the Pseudo manager/ actor/ producing a movie about Hitler will come to your house or you can go his in Clarkston and get a massage. And if you fall on the property you will get fired. Ask Mark the owner.

One star is all I can give Mssage Envy if Wichita Kansas. They get one only because after trying multiple therapists I finally found one that was suitable. For customer service they get zero stars. I recently requested that my membership be cancelled. I asked for an email address that I could send a request to but was told someone would contact me in the next 72 hours. This was on June 3rd. I did not receive a call or text message although they tell me the notes in my account say I was left a voice message and sent a text on June 7th. I say I was nor contacted with certainty because about a week or so after the 3rd I reviewed my voice mails and text messages to see if I had missed one, but did not. The people answering the phones have not been thoroughly trained either. As of June 24 my membership has not been cancelled, they withdrew the fee again, and I am still getting the run around. The manager is never available, and does not act upon the messages the staff are supposedly sending her. Just today, June 24, the receptionist answering the phone told me that they do not have an email on file for me or they would have sent me the cancellation request to sign!! Why couldn’t they have asked me for one when I initially requested cancellation on June 3rd!! This is highly unacceptable customer service, and appears as though they are doing everything they can to hold onto my membership and continue withdrawing the fee from my checking account. I am extremely frustrated and will spread the word to warn people not to get involved with this organization.

I would leave zero stars! I have had a few gift cards for massage envy. I have yet to have a decent massage from there. If you schedule an hour, you are lucky if you get 50 mins of massage. The last time I had a gift card and went I didn't even feel like I was given a massage. And of course it was only for 50 mins, not the entire hour I paid for. They offered me another massage but I declined. I am so thankful I have never signed up for their membership which they try to get you to buy when you arrive and when you check out! Just be aware, if you want a 60 min or 90 min massage, go elsewhere! Oh and this was on ninth street in Durham nc

Tried to book an appointment only to see that their east providence location charges 20% over their other, already super expensive rates. No reason why, but I tried to book it and the credit card system will not allow my card. It doesn't error out, doesn't do anything, no error messages. Nothing. Total waste of time for the most expensive place on earth to get a massage. I have a feeling that Disney knows how to sell you a ticket.

I visited Massage Envy, the Falls location on 6/28/21, given a great sales pitch on how well trained their staff is and that they were all “Professional Massage Therapists, regularly trained.” The first session I came to was promised to be a 2 hour session with full body stretching and a full body deep tissue “sport massage” What did I get? The Therapist showed up 25 minutes late, did a 7 minute stretch session and a crap 40 minute massage that made the girls on the beach rubbing suntan lotion on people look like a professional. I immediately complained to the front desk staff and was promised a full refund for the 2 hours and a replacement session with “one of their best therapists t a different location” I agreed and scheduled the appointment. My second session, at a different location; the South Miami location on 9/9/21. I arrived 30 minutes early and fully explained my last experience at the other location. They told me they had heard many complaints about that "other" location, then assured me the “Professional Therapist” i would meet today was "one of their best". I was promised “this therapist was highly trained with strong hands”. What did I get? An individual who had been working with your company for only a few weeks, and complained through the entire session how much her hands were hurting. Again, i immediately complained to the front desk staff and shared my extreme disappointment. Again, same as the last location, many apologies, promised refund and replacement treatment. I asked to speak to a manager, the front desk individuals called and spoke with “head office”. They passed me the phone and said “this manager will help you”. I explained the full experiences from both locations and stated i no longer wanted the appointments and simply wanted my money back. I wanted to find a different company that had fully and professionally trained therapists. I was told “All our therapists are professionals and highly trained”, my experience proved this statement was not accurate. I said again i wanted to cancel the membership and receive a refund for the wasted sessions. I was told by the “manager” on the phone my membership would be cancelled and my money refunded. Both times I was promised a refund. This time now from a ‘manager” at “head office” promised a full refund and cancelling my membership. Simple and easy. A professional reaction to a very bad situation. What any good company would do. What did I get? Nothing!!! Not only did i not get the promised refunds, these scammers took 3 more payments from my credit card. I contacted the company each time a payment was taken and given an apology and more promises of correction, refunds, & claims “We respect all our clients and I would love to be able to address the issue” Not only has this horrible company wasted endless amounts of my time in 2 different locations, via telephone and email, and failed to follow through on your promises, they have to this day continued to try to steal more money from my credit card. And they are even sly about that trying multiple times every day using different amounts each time. I finally put a block on my credit card so they could not steal anymore, and to my delight, i finally received a call from them under the pretense they wished to help... the follow up call, from a “manager” Monica Trujillo monica.trujillo @ massageenvy.com, only goal was to get more money from me. She claimed she knew nothing about the reported issues, and went on to mock me, make fun of my company and threaten to sue and do damage to me and my reputation if i made any sort of comments on their “how did we do?” reviews. My suggestion, avoid these scammers. terrible services, disrespectful and scams… This company is clearly only interested in how much money they can get from people, with no interest in the services provided, or promises made.

1) They charged me four times while being open only half the month during Covid. So kinda hard to schedule when you would close the second half of the month. 2) I couldn’t catch up on my credits because every time I scheduled, they cancelled on me the day of (three times different months). Also, they didn’t call me until 10 minutes before my appointment when I already took off work and was on my way. 3) I called TWICE to put my account on hold! The first time I left a message because their office couldn’t answer the phone two days in a row. And the second time I talked to a staff member. 4) They kept calling calling, texting, emailing, threatening to take all my credits away (10 massages) when I had already put my account on hold. This place beyond sucks! This is the warning you want, trust me!

I would avoid massage envy!!!! We live in Waco and I’ve never had worst customer service. A gentlemen named Brian hung up on me and denied my call when I was trying to figure out my appointment for 1/23. I was on my way to get myself and my son tested for COVID and he said he will charge me for a no show! But let’s keep in mind the handful of times they have canceled on me same day!!!!!! This place is a JOKE!!!!!!!!!! Again avoid them!!! I will be getting a full refund on my account or I’ll be reporting them to the BBB!!!

I went to try Massage Envy and was treated like a leper because I'm healthy and won't wear a mask. It's psychosis to put masks on healthy people. I told them to read the side of the mask box. It says it doesn't do anything for viruses. I also said to mask the healthy is political and I am not a communist. They said that if someone comes in it would make THEM uncomfortable. Note the lobby was empty. I said, them wearing one make ME uncomfortable and I'm not their employee. They were militant with their leftist politic and were very very rude. They denied me service even though it would be fine to not wear a mask if I stepped a few feet in another direction. Its all so insane