Massage EnvyReviews of massageenvy.com

I had a horrible experience at Massage Envy in Annapolis, MD. I decided to get the membership after receiving a monthly add on perk with each monthly massage. I went into get my massage and the front desk employee told me that she did not know what the monthly add on was and that she needed a physical copy of the add on. I did not have it with me (no one told me I needed it with me to get the benefit that I paid for), so I called my husband to ask him to take a picture of it. When I showed the employee the picture, she said she still could not accept it. It was just for aromatherapy (literally some essential oil) and she seriously could not add that on for me even though it was my benefit as a member!? When I questioned it, she called her manager, who agreed that I simply could not get the aromatherapy without a physical copy. I have been to tons of massage spas and have gotten aromatherapy for free with no membership or anything! It's very petty of Massage Envy. Because of this rip off experience I will be telling all of my friends/family to not waste their time going there and I will never come back after my membership expires.

This review if Massage Envy in Farmington Station Ut. The facility is the usual, therapist I had was great but the manager Abby is rude, mean dictator. She is obviously from the Adolf Hitler school of customer service. The therapist have little say in what goes on. And if you're a healthy male that prefers a female therapist, you're obviously a sex offender or a sexual predator looking for their next victim. Why else would you be there?

Massage Envy in Midland in the worst!!!!! I bought my husband a Birthday gift card that I paid in full for. He had an emergency at work and couldn't make his appointment. When I called to let them know why I needed to cancel and that I would like to reschedule his appointment the rudest women I have ever spoken to told me they will be charging me 100 percent of what I paid. This was my husband's birthday present that is now automatically gone. I was so upset that I cancelled my massage. She then told me she would be charging my card 100 percent of my upcoming appointment as well. They have my card on file and are able to charge my card without my authorization? I don't know how other message envy's work but the one in Midland Texas is a total scam. There are emergencies that come up in life and when you do the right thing by calling to reschedule an appointment that should sufficient. Instead they charge/steal your money!! They should be looked into immediately! This kind of activity should be illegal! They have stolen $330.00 from my credit card in just 1 day! The girl on the phone's demeaner was very aggressive and short with me and then hung up on me. All she kept saying was this is our policy. I don't have any piece of paper saying that! Horrible! Horrible! Horrible!

Came out of my massage to find my brand new gift card had no balance on it. No record of it in their system, meaning it had never been activated. Had to pay full non-member price, on top of the money paid for the gift(less) card. Very disappointing,. Check your gift cards before you get your massages, folks.

Been a member of the Greenhaven Massage Envy since they opened. Several months ago they started charging me for appointments that were not confirmed via phone call or text (which I received for years). Tried to cancel, they said that they had no manager and that I would get a call back. Trying to use my paid for points and the person that called today said they cancelled my appointment saying that I was not a member now and that they will put me on a list for a Manager to call. They TOOK my money and now will provide my paid for services. Will never use or refer anyone to ME again. Where are the Owner???

This is the second time I’ve left Massage Envy because of their inflexible membership policies. I caught Covid 3 months ago and was unable to work. I lost my job, so can’t pay my bills. I called ME to “freeze” my membership, and they wanted me to come to the office to fill out a form (no - I have Covid). By the time they agreed to freeze my account, they said I had to make a payment (no - I’m unemployed and have no money). After 3 months of illness, they closed my account and I lose all my unused credits. I will never return.

Scam. Deserves zero stars. I work all week and it has become impossible to book a massage on the weekends. I now have 12 hours I have paid for and can't use (stupid me). The response from the manager is that I should book appointments 3-4 months ahead. When I responded i have a busy life and don't know when I will be available 3-4 months ahead, she basically said that was my problem. She told me that their approach is that it is a wellness program and I could use their other services like getting a facial (do guys even get facials?) or doing some stupid stretching program they offer (I do yoga myself), but that is not what I paid for. They will happily charge me $20/mo so that I don't lose the $900 investment I have as I try to work off the hours I have banked. Do not sign up for this service!

I had a lost gift card. Our son accidentally lost the card. I called the local location where I bought the card. No help. They said I needed the card number. It was not on the receipt. They said they could do nothing. I contacted corporate office, they kicked it back to local. No help from anyone. Terrible customer service in my opinion. I won’t do business with them anymore.