Massage Chair StoreReviews of massagechairstore.com

Chair was a birthday gift, and delivery was to a third party address. I asked you folks to call me prior to shipping. However, the chair was sent to your delivery vendor without the requested call to me. It was then necessary for me to call your delivery vendor, provide my contact information and asked to be notified prior to delivery. No one called. The chair was delivered to a confused family who had to call me to be certain I had paid all costs. Birthday surprise spoiled, confusion created, and never a phone call. Customer service? Lesson learned! Robert J. Bynion

This is the most worst, speechless experience I have had ever! The Titan massage chair I got in less than a year has broken down. I've called to get it fixed, it has been 6 months now and the issue has not been fixed. The most current status is the chair is causing a safety issue in our bedroom. The leg cannot be screwed back on. We have toddlers at home, if they bump into the chair it will fall and hurt the kids. How is this even possible? I didn't buy the chair and warranty to get this.

I will never deal with this company again. I cancelled my order 2 days after I placed it and they are charging shipping (which they claim is free) and installation, for what? For something that was not delivered? now I'm still in dispute with Synchrony Bank only because a sales man Tyler Pelletier and a manager Ethan Jule cannot do their jobs. I will see them court if my dispute does not get resolved soon. READ THE RETURN POLICY BEFORE ORDERING FROM MASSAGE CHAIR! Better yet deal with Titan Chair, they're more efficient!

First I was sent the wrong chair took weeks to get the right one. Then I get a chair that is defective and they went someone out to fix it who didn't know what they were doing so it didn't get fixed so after 2 almost 3 months have a $4000 chair that is in pieces and unusable

many reason, very small sitting area, will not hold a preferred program. When it turns off the massage it dumps you out so don't try falling asleep. Pushed on me by the salesman even though I said it wasn't what I needed. The airbags are very painful. I could go on, I just so regret paying $3,000 for a chair I hate and never want to sit in

It is a nightmare experience that I had to deal with this company

My name is Erick Rittle and I own Sunseekers Tanning Salon & WellSpa in Lebanon Pa 717-272-5210. I would have rated this company 5 stars BUT when I needed servicing for my Infinity Iyashi Massage Chair (which is under a Commercial Limited Warranty) their Warranty and Service Department, which is contracted, FAILED MISERABLY. I purchased the chair for my salon on 10/22/2014 and few months later I started having issues. The most significant issues came in July of 2015 when we submitted a claim to the Warranty and Service Department. We've made multiple calls via my manager Sheena Garman and rec'd very little customer assistance. We had multiple customer service issues mainly from the Tech who rarely returned calls in a Timely Fashion and Never Showed Up at agreed upon dates. NO RESCHEDULING calls made from them either. I highly suggest NEVER purchasing any product that requires servicing from this company. Reliability is the issue here. Very Disappointed. It's been well over 2.5 months of requests for servicing and no resolution. We have experienced a measurable loss in business do to the interruption of services. Best Regards, Erick Rittle Owner