Mason GenieReviews of masongenie.com

Ordering was fast and easy. Used it the next day, after charging (which it did not need). My vegetables are all cut up and stored for the next week. Looking for sales upcoming. The product worked as described and I am not disappointed. I'm the person who loves gadgets and then they don't work as expected. Mason Genie is NOT that product. This is my favorite product that I have purchased in probably 10-20 years. Thank you, thank you This has the potential not only to save money but get me away from plastic bags too. Oh Yes, it did cost a little extra, we bought a freezer so that we can take advantage of sales. :)

I accidentally ordered 2 of an item, I emailed them and messaged them on Facebook. They cancelled 1 of them and credited my form of payment. Good customer service Mason Genie. Hard to find any companies off Facebook anymore that do not require sending the item back to China. I have not received the item yet so will have to wait and see the quality and if it works.

My experience was great because I had used the wrong shipping address. I sent an email to have it changed and the response was excellent. They changed the address so I will receive my Mason Genie that I have been wanting for awhile.

Great customer service. Deb sent an answer right away. Thanks

I was gifted a knockoff brand mason jar sealer and could not get the jars to seal. After numerous failures, I gave up and ordered a Mason Genie. I haven’t had one episode of a lid not being sealed. Pantry and fridge items stay fresh much longer than before and that means less waste and expense for me.

I purchased a Mason Genie earlier this year (2026), and it was perfect for vacuum packing dry food in jars; however, a few weeks ago, the 'Genie' would turn on but made no sound, and was not sealing the jars. I contacted customer support, and they were so helpful. I sent a video showing the issue, and within a few days a new 'Genie' was on its way to me. I love the product, and the support team is great.

Customer Service was Great and they resolved my issue very quickly!!

Service is great