Mason GenieReviews of masongenie.com

My order arrived in a reasonable time but was incorrect and missing parts. I have reached out twice to customer service and gotten no response. Very disappointing.

Package was never delivered to me. No phone number for Mason Genie to call them. They have ignored my emails. And I think their messenger responses are automated, no human involved. I am disputing the charge since they clearly do not care about their customers.

A bit disappointed. About2.5 years ago, I bought a sealer from another brand. the battery finally dropped to 47%, so I ended up getting this one from this website. To honest, the two products are almost identical in design—both regular mouth to wide mouth. This brand was more expensive, so I figured to get more mileage out of it. Fast forward to last month. I'm getting ready for a dinner party, stocking up on food, feeling all productive. I whip out my fancy new sealer, ready to go HAM on some jars. I finish ten – ten jars – and then it just... dies. Flat out. No warning, no flicker, nothing. I gave it a good tap (because that always works, right?), called customer support – and got straight up ghosted. No resolution, no call back, nobody gave a damn. So there I am, scrambling like an idiot, cramming all the food into the fridge because my sealer decided to take an early retirement. I paid more for this thing and got exactly 12 uses out of it. 12 times. That's it. Honestly? So annoyed I could scream.

Let’s start by saying, I accidentally ordered two genies since the website didn’t confirm my first order. As soon as I got a notification I was charged twice, I instantly went to cancel one. And what do you know, after 5 minutes it said it was shipped and I had to file a return. Both showed up, the small mouth vacuum works. The large mouth, NOT AT ALL! I’ve used regular Ball mason jars, used my lids and the ones provided. Still won’t seal. There is ZERO customer service support other than email. Which is a JOKE! I emailed them asking for a return due to accidentally ordering two genies since ZERO RESPONSE! I YouTubed how to get the large mouth jars to seal. Nope. Still won’t work. I even opened the second order I got thinking maybe I got a bad sealer. Still a big NOPE! Won’t work! I emailed the company AGAIN abt having issues with the large mouth jars and again with wanting to return the second one I ordered due to website error. Still NOTHING! But hey! What I DID GET, was a MINIMUM of 2-3 emails DAILY abt how awesome this POS is! Really? No customer service phone number. Just an email that is ABSOLUTELY USELESS! DONT WASTE YOUR MONEY! Unless everything you want to store is in a small mouth jar. And yes, before you respond, I am very aware of how to unlock the small mouth vacuum to use the large mouth and still nothing sealed. This is an absolute waste of money and you not only blocked me from returning the extra one, now I’m stuck with TWO pieces of uselessness and no way to get my money back. ABSOLUTELY DO NOT RECOMMEND!!!!

I ordered the MasonGenie Kit for over $60, but I only received the lid device. I have had many email exchanges with this company requesting a refund. They do offer a return policy on their website. All I want is a refund, but to date they have not sent any return instructions to me.

I ordered product on Dec. 3. It shows that it was in Chicago on Dec. 4 and in Dallas (where I live) on Dec. 5. Starting on Dec. 15, the tracking shows that it's out for delivery. I've written to the company to ask about the holiday gifts, and I have received no response.