Masha HaselMasha Hasel is a woman-owned New York City-based company that makes finding affordable yet trendy and fashionable handbags easy. Find your dream bag under $75!
Masha Hasel (mashahasel.com) has 38 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Raquel O.
It took quite a long time to arrive and although the bag looks lovely the material is really plasticky.
Response from Masha HaselJan 12, 2022
Hi Raquel. Thanks for your feedback. We are sorry shipping took longer than expected. The run up to Christmas is always very busy for retailers and carriers so it may have had an impact on delivery. Do you mind emailing us to give us more details as per what you mean by "plasticky"? Best. Masha Hasel Team.
Amie P.
arrived a bit late
Endy C.
I absolutely love my bag! I got a baby blue bag and the color was exact, the quality is great and it looked exactly as pictured. I wanted a small bag that I can carry on the go and it’s really spacious which I love. It came nicely packaged and in the a dust bag which other handbag brands, do not provide. I will definitely be ordering more!
Maricela De N.
I’m very disappointed. I received the wrong color bag and it also came distorted looking. It looks like it was crushed and I won’t even be able to wear it.
Response from Masha HaselDec 29, 2021
Hi Maricela. Hope this finds you well and Happy Holidays. While we appreciate all feedback, we would like to highlight that as per our previous email communication we reminded you that the bag in the color you received is exactly the color you ordered. You may refer to your order confirmation where it is all laid out. We also offered to send a replacement and have you return the bag, but we never heard back from you. If the bag was indeed defective, we would have provided a refund, but again, we received no additional communication from you after our last email. We advise that you always double check your cart before placing an order as to avoid ordering any products in the wrong color. We wish you a Happy New Year. Best. Masha Hasel team.
Peggy C.
You gave a tracking number, expected date then later the order was out of stock. Won’t do that again
Response from Masha HaselDec 29, 2021
Hi Peggy. Hope this finds you well and Happy Holidays. Thanks for your feedback. We are sorry you are unhappy with your experience with Masha Hasel. Because December is such a busy season for us, there may have been some confusion around your order, which explains why a tracking number was sent to you before the order was cancelled. When orders get cancelled, customers receive emails notifying them of the cancellation and explaining why it was cancelled, followed by an email confirming the refund of the order. If you did not receive such an email we are very sorry. It may have ended up in your spam folder. Again, we are very sorry for the inconvenience. Best. Masha Hasel team.
Kaitlyn P.
Poor quality. Smaller than I thought. Color online isn’t accurate. Shipping took so much longer than expected
Response from Masha HaselDec 24, 2021
Hi Kaitlyn. Hope this finds you well and thank you for your feedback. We are sorry you are disappointed in your order. We are currently operating at reduced capacity due to COVID-19 safety restrictions. Furthermore, due to the Holidays, carriers are extremely busy. This may results in shipping delays, explaining why delivery took longer than expected. Our website indicates dimensions for all our products to get customers an idea of how big bags are. Again, apologies for the inconvenience and Happy Holidays. Best. Masha Hasel team.
Jdb
Good comms and delivery date was spot on! Quality is good and as advertised
Loredana S.
Beautiful bags and very good quality
