Marvel JacketReviews of marveljacket.com

Beautiful jacket-- quality superb- wife loves it-- arrived very fast--

My order for the Cat in Hat costume was so impressive! The workmanship and attention to detail is evident. It was important that I remain patient in waiting for it to pass quality control. Everyone at Marvel Jacket was prompt and professional in addressing my concerns. Thank you!! Joy

I will never do business with this company again. Awful customer service. I was told to donate my jacket to charity. I received a bill from fed ex for a shipment from Pakistan. Marvel jackets total failure. You don’t deserve one star.

We ordered a Ricky and Carly Bobby couples costume and wanted to make some modifications after we ordered. Anna was on it super fast and was very communicative. I really appreciate her customer service. Mahalo Anna

I want to come and give Marveljackets.com a 5 star!! Customers need to remember, and people who have good experiences rarely leave reviews, it’s only the bad ones. Out of THOUSANDS and THOUSANDS of transactions. Also they have made customer service more of a priority for this reason as well. I was nervous about trusting them too because of this. But I’m so glad I took a chance. They returned my email AND CALLED ME. Travis was so polite and nice and helpful! He did everything he promised and I am 100% happy! Give them a try! Email them first and make sure you are comfortable if you want! Thank you so much Travis!!!

Order came a few days later than expected, but had good communication with the team and met my deadline for a costume I needed. Quality was great and so was the fit (2XL fit as expected).

If I could give 0 or - stars I would. I ordered a jacket as an anniversary gift for my husband. Complete false advertising. They described the jacket as a satin starter brand thick enough to keep you "warm and cozy" (their words) with awesome looking logo patches. What i received was nothing that was described. The jacket is not satin, the lining is very thin and shabbily sewn in (the lining is more of a satin material than the actual jacket), the logos look nothing like the picture one letter on the back of the jacket is larger than the rest. I requested a return on their website, crickets, I called and they asked that I email them with my concern and pictures. I get a response Monday night saying they needed to review my claim even though there website said I could return for any reason even if I changed my mind. They emailed again saying that what I received is the product I ordered and constructed to their standards, if that's their standards they need shut down. I called my card company and have filed a dispute to get my money back. I got an email saying I can return but I have to pay shipping (WHY should I have to pay to return crap) but whatever I told them to send me the address, crickets again. At this point I'll let my card company do their thing and show them all the pictures, emails, call log etc. Pay more and go to a more reputable site this place is a scam!! *** update I have now received notification from FedEx that I have to pay a customs fee for this item as it shipped from Pakistan even though customer service advised me they were in Texas. I have requested a return label or address 4 times now (I'm willing to eat the shipping costs at this point). No response on where to send it back to. One email said "i know you have requested a return address and feel as though your request is being ignored" and that was it, started talking about something else again ignoring my request. If you have ordered from them file a dispute with your card, keep all emails, call logs, pictures from their site and pictures of what you received. They will not give you an address to return to and force you past their "30 day return policy"

I purchased a Raiders jacket 3X. My husband couldn’t even put his arm in it and he’s not even a 3X he’s a 2x I bought it bigger thinking give him some room. Extremely small poorly made. Tried to return it the day after I received it. Their support only gave me an international expensive return option or partial refund, which is ridiculous. Their website is an absolute lie. Don’t take a chance.