Alena A.
Worst purchase I EVER made
‘Frank Castle Season 2 Jon Bernthal Punisher Vest’ was significantly different than described, and arrived damaged. The listing states that it is a “tactical vest” and is “durable”, but the real vest is very thin and flimsy. The design is heat transfer, not mentioned on website, and was already rubbing off in places upon arrival. One of the connecting straps on the right side of the vest was not fully attached. The packaging in no way protected the product, they used a standard poly mailer with a single sheet of tissue paper, which probably caused the flaws. I placed the order on 05/27, and received it on 06/11. The next couple days, I submitted help and return forms, sent messages to their website chat, and emailed multiple times. Customer support was rude, gave me false information, essentially blamed me for the flaws, and completely ghosted after I asked more questions. They responded on 06/16 with a 25% refund offer, only after I opened a case on PayPal. I declined and sent another message requesting the return. I did not hear back again until 07/01 with the return for a full refund, conveniently just before the case automatically closed. I ended up having to pay $30 to return the vest to the UK (even though it shipped from Pakistan), so I still spent money and have nothing to show for it. After all this they deleted my account, including my order history, without notice or permission. They only have flawless reviews because they filter out anything that may make the products look bad. I tried to write one and got a “pending approval” notice. This website is a total scam, and I warn people not to buy this item, spend your hard earned money on something worth it. Note: I have a very detailed record of everything I went through while dealing with this business, but there is no way to include images.