Mars, IncorporatedReviews of mars.com

I called the company as I had purchased some Maltesers in the fun size pack and the two packets we opened had an unusual taste so I thought I should let them know so they could investigate or perhaps recall the product however the woman was not interested in any product code or expiry date all she wanted to know is if I had the outside packet to take a photo of it - we had thrown it away and then she started this rant how I can't get a refund because I didn't have the outside packet - I never asked for a refund nor did I want one I was more worried about other customers purchasing this product and get ill from eating it - Good job MARS I will not be purchasing these again or any of your products clearly you don't care about your customers

I'm very upset at the shrinkflation of the bite-size candy bar packs. I have a small mouth, but these mini candy bars are too small even for me. Very frustrated.

I loved them but I then started ordering from them directly and now hate the company. So the FedEx shipment got "stuck" and was stuck for 1 week after traveling for 1 week, so 2 weeks sitting somewhere that seems to be "gone" or lost basically. I contacted Tastybite about this and was told to "wait longer" and blown off. Then I couldn't login to change my subscription. I asked them to cancel my subscription finally after a few emails and seeing they had an attitude when it was not my fault FedEx failed. I was hungry. They lady just canceled me and refunded me, yet never said anything extra / sorry / did not give me verification of any caring that they failed to deal with the order being lost. They were wanting me to deal with it, call FedEx, instead of them the shipper deal with it. They don't care about you as a customer. I was made to feel like I did something wrong, and was just wanting to get a refund for lost food / they were refusing to ship me another order it seems because FedEX lost the package and chose to let me go instead of trying to make it right.

Der Geschmack geht für mich überhaupt nicht! So süß ekelhaft 🤢 Wer es mag bitte

I ordered a card case for $9.99 in May which was charged to my account but just days later they charged my account $49 . Then in June , July and August they charged the $49 again until I got a fraud alert from my bank and closed the card. I have been trying to call for the last week and they aren’t accepting calls !

This company charged my card without my permission. When I contacted them. They offered me a 20% refund on something I never ordered. This company is fraudulent.

Just purchased a box of celebrations as a gift, basing my purchase entirely on previous buys of the same product. The boxes were neatly stacked in the supermarket alongside the Roses, Quality Street and Heroes competitors. All were the same price, (which was the standard cost, with a small inflationary increase) but always having been a Mars and Galaxy fan, I decided to stick with the old faithful. Unfortunately it wasn't as faithful as I had assumed, and loyalty to the brand doesn't seem to be reciprocated by how Mars have now marketed this product. It was only on getting the product home that I noticed that the size of the tub had been cut down dramatically and when checking, the actual content had been reduced by more than 10%, with 61g less chocolate in the box. I was disgusted by this, so went back to the supermarket to check, and this was the only brand and package that had changed, and effectively increased it's pricing like this. I do appreciate the need for inflation and price rises on products, and these were 50p more than they were 6 months ago, so I accepted that without any concern. However, this same package branding, was hiding the reduction in quantity in plain sight, decreasing the value to the customer and undermining product trust and reliability. For years we have had smaller size products sold in multipack options, but that has always been transparent, providing fair choice and option for the customer. This on the other hand, has come across as blatant deception, and with this product being a favourite of the elderly to purchase as gifts and care packaging, I personally fell that it is entirely exploitative. Over the years, tastes change and recipes change, and todays Mars products have already moved away from the luxurious creamy escapism that they used to provide. Much of this has been because of cheaper ingredients being used to stretch the margins for the company, and that's fair enough. Hiding profiteering under the guise of providing the same item is something different entirely, and I am annoyed with myself for falling into this commercial trap. That said, without the creamy escapism of the past, this is now just another sweet confectionary, and as a consequence, I will be moving my loyalty to other brands, where at least I will get what I expect. I am extremely disappointed with Mars for taking this approach to increase profits, and my advice is to check the packaging before you get to the checkout.

Het is ongelooflijk hoe goed mijn klachten werden ontvangen door de klantenservicemedewerker van Sheba. Ze hielp me en loste het probleem op een hele lieve manier op! Dat verdient een dikke duim omhoog!!👍