marriottbonvoy.comReviews of marriottbonvoy.com

We booked "The House" hotel in Barbados for a relaxing beach holiday, (we booked via BA) based on the hotel’s website & BA’s. Their website clearly shows a nice sandy beach stretching the whole width of the hotel. Upon arrival, it became immediately apparent that substantial construction work was taking place at The House itself, in addition to the ongoing works at Tamarind. We had not been told about this in advance. It was also immediately obvious that the beach bore little resemblance to the photographs and descriptions displayed on either the hotel websites. The extensive beach shown in the promotional material simply no longer existed. The beach had been washed away during Hurricane Beryl in July 2024 and that restoration work had not been undertaken because of the refurbishment of the Marriott properties. Despite this, The Hotel didn’t update their websites or removed the pre-hurricane photographs. For almost two years they continued to market the hotel using images and descriptions that no longer reflected reality. Had the true condition of the beach been accurately represented, I would never have booked this holiday. They are still putting posts out on Facebook showing the beach that doesn't exist, despite being told by numerous people to stop misrepresenting the truth. The remaining section of beach was extremely narrow, steeply sloping and largely unusable. The sun loungers were positioned on an incline, making them uncomfortable and rendering the tables impractical to use. This limited beach area was also directly adjacent to the construction site. The construction work itself was by far the most serious issue. It took place throughout the day, every day, including weekends, and frequently continued until around 10.00 pm. The beach was directly in front of the building site with no screening whatsoever. The constant noise from drills, hammers, angle grinders and construction equipment, together with builders repeatedly shouting to one another across different floors, made it impossible to relax. Dust and debris from the site regularly blew across the beach and surrounding public areas. There was nowhere within the hotel public areas where guests could escape the noise or disruption. Marriott should have closed this hotel whilst the building work was going on, updated their website & not put their staff in the position of having to defend this situation. One further minor issue that just shows that Marriot Bonvoy cannot be trusted is regarding the use of facilities at their other properties. Most are free, but if you want to eat at The Colony, you pay but get a 30% discount. What they don’t tell you in advance is that you have to pay $150 each to join the Colony club for the day. I will never book another holiday in a hotel owned by Marriot Bonvoy, they are dishonest & mis represent the reality of what you get.

During our stay at the Palencia Marriot Bonvoy we where robbed inside! The restaurant. No staff was there and no one at the reception, the robbers could freely walk in and outside stealing our passports,money key's cellphone . No excuses where made and we are still waiting for answers after 8 months! The lack for there customers/guests is horrible. I am very dissapointed that the Marriot company does not have made any excuses about the robbery and further more not any compensation for the lack of control at the reception and the restaurant. The robber could easely walk into the hotel and walked tru the restaurant to steal the back and walked out the hotel without any control by the staff! We are now 6 months further and nothing happend , from Marriot! When i dont get any satisfactory answer i am going to take further steps .

Booked with third party a Marriott Room in London. Was not credited points, although Marriott took the payment, not the third party. Marriott BonVoy now mentions that since the booking ( not payment) was made by third party I should take up the points situation with the third party. They wipe their hands clean of points redemption, although Marriott took the $2000 payment for 4 nights in London? So in neither way did I get a points redemption ( 3rd party or Marriott). Terrible customer service.

TERRIBLE CUSTOMER SERVICE Management handled my concerns about my recent stay at Moxy Halifax, from 20 May to 26 May 2026, very poorly. My questions were dismissed, the response I received was defensive rather than helpful, and my follow-up rebuttal was ignored. Good customer service is about listening to guests and addressing their concerns. Unfortunately, that did not happen here. Based on how this complaint was handled, I cannot recommend this hotel chain.

Horrible experience. First time ever booking with this brand (normally IHG through work) and it was an absolute disaster. Payment issues despite a good CC. No issues with any other company bat day. Email address provided to sort out issues bounded, yes.. it didn’t actually exist. Called customer service THREE times. All agents were completely useless. None could actually contact the hotel or sort the issue out themselves. Unbelievable. A typical large scale US hotel operation that has absolutely no idea (or inclination) about sorting your issue. Avoid at all costs

I got the Bonvoy card for a vaction in Italy, Spain and Paris and only booked Marriott hotels and its been horrible the people at these hotels seem to treat Americans very poorly. It was a major blunder on my part thinking all Marriotts are the same service quality. But the locations ive stayed at, have all treated me like i was invading there space . Ill cancel card when i return to the U.S and wont stay at anymore Marriotts thats for sure

Marriott Bonvoy for me doesnt reach expectations. They have no real care what level you are on check in and never offer and of additional features that are publicised on the website. I would suggest looking elsewhere for a hotel chain and membership that care about their customer.

We rented 2 rooms for 15 days and did not get any of the Marriott Bonvoy points. They said that both rooms must have the same check in and out dates to qualify! We have people traveling from different cities to work on jobs and it is not always possible to stay the same amount of time. This is a stupid rule that Marriott uses to get out of giving the points they promised. Goodbye Marriott, there are a lot of choices and if this is how they treat loyal customers we don't need them!!