marriottbonvoy.comReviews of marriottbonvoy.com

I stayed 3 weeks at a upper end courtyard marriott and only accumulated enough for 1 night. I stay for months on contract as an independent medical provider and will not use marriott again. There are much better hotel rewards available.

Warning this hotel company uses offshore booking agents who take and scam your credit card details. I lost over $500 and Marriott Bonvoy couldn't give a damn. Do not acknowledge scam or their non-existent security measures. Refuse to provide the recording of my booking that proves them fraudulent. Absolute criminals.

I was supposed to have two free nights. This is different from using points. Needless to say this resulted from having spent a substantial amount of money. I was told I could use them for a recent trip to Washington, D.C. that I had already booked if need be (the nights were expiring). Upon arrival I was told I was not able to use them. The Manager, to his credit, spent time trying to figure out why. The result was worse. Apparently there is a quota. The hotel, however, was not sold out. So even though I essentially paid for these "free" nights and rooms were available, I was told there nothing they can do. Of course they already had my credit card. This is just plain wrong.

I recently booked 3 days at Springhill Suites in Huntersville, NC. It was an unrefundable rate. My whole family came down with Covid so I called the hotel for a refund or at least a credit, under the circumstances. Surely they did not want us to check-in while sick with Covid! They only gave a refund for 2 of the 3 nights. We’ve been Marriott clients for many years and are terribly disappointed. It’s really not about the $150, but the principle. We’ve reached out to “customer care” but they were not able to help. That was a poor business decision on their part. From now we will be switching to Hilton.

Marriott Bonvoy rewards are absolutely frustrating. Do yourself a favor and go to any other hotel rewards. This one is the worst. Support is almost non-existent and then the reps don't even know what you're talking about even though you're reading it directly off of the website. Terrible rewards system.